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Service Delivery Team Lead

2 months ago

Toronto, Ontario, Canada NBC Full time
{"h1": "Service Delivery Team Lead", "p": "At National Bank Independent Network (NBIN), we are seeking a highly motivated and experienced Service Delivery Team Lead to join our team. As a key member of our Service Delivery Team, you will play a vital role in ensuring the highest quality of customer service to our clients.

Your key responsibilities will include:

* Acting as the first point of escalation for Account Managers
* Providing on-the-spot coaching and guidance to Account Managers
* Assisting with the interview process and employee onboarding
* Reviewing and acting on vacation requests
* Participating in product development and advocating for new applications
* Building and maintaining relationships with internal and operational partners
* Ensuring prompt and thorough resolution of client issues
* Providing guidance on NBIN policies and procedures
* Leading service strategic initiatives

If you have a strong background in brokerage or service delivery, excellent communication and interpersonal skills, and a passion for delivering exceptional customer service, we encourage you to apply.

**About Us**

National Bank Independent Network is a leading choice of Introducing Brokers and Portfolio Managers looking for brokerage administration support. We provide trading and custodial services to Portfolio Managers and are a Carrying Broker to IIROC registered Introducing Brokers across Canada.

**What We Offer**

In addition to competitive compensation, we offer a wide range of benefits to support your wellbeing and that of your family, including health and wellness programs, flexible group insurance, and a generous pension plan.

**Join Our Team**

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

**Contact Us**

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us.

**Note**

National Bank Independent Network is an equal opportunities employer and welcomes applications from diverse candidates.

**Language**

English (Preferred)

**Location**

Toronto, ON

**Job Type**

Full-time

**Salary**

$60,000 - $80,000 per year

**Benefits**

Health and wellness program, flexible group insurance, generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, virtual sleep clinic

**Work Environment**

Dynamic work environment, cutting-edge collaboration tools, positive employee experience, regular feedback and ongoing communication

**Core Values**

Partnership, agility, empowerment, inclusivity

**Mission**

To have a positive impact on people's lives

**Accommodation**

National Bank Independent Network is committed to providing a barrier-free workplace. If you require accommodation, please let us know during your first conversations with us.

**Language Code**

en-US