Customer Service Representative
2 days ago
Brandt is seeking a skilled Customer Support Representative to join our team in the commercial vehicle industry. This role is responsible for providing exceptional customer service, ensuring timely and accurate parts order fulfillment, and resolving customer inquiries in a fast-paced environment.
Key Responsibilities:- Respond to customer parts pricing inquiries through various channels
- Fulfill parts order requests with accuracy and efficiency
- Provide inventory availability and shipping times to customers
- Collaborate with Brandt field staff to provide parts support and assistance
- Work with vendors to offer customers multiple options for parts requests
- Proven multitasking ability to navigate multiple systems simultaneously
- Excellent customer satisfaction skills
- Attention to detail to ensure accuracy in parts requests
- Active listening skills to understand customer needs
- Ability to work in a team environment
- Strong written and verbal communication skills
- Previous experience in the heavy-duty truck industry is an asset
Why Join Brandt?
Brandt offers a comprehensive training program to support our team members in providing exceptional customer service. Our 24/7 Customer Service Centre operates with various shifts to accommodate different schedules.
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