Guest Service Supervisor

1 week ago


Waterloo, Ontario, Canada Holiday Inn Express & Suites WaterlooSt. Jacobs Full time

Job Title: Guest Service Supervisor - Front Desk Expert

Job Summary: We are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn Express & Suites Waterloo/St. Jacobs. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.

Key Responsibilities:

  • Assist guests with special needs and provide personalized service
  • Coordinate, assign, and review work for front desk staff
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, and machinery
  • Requisition materials and supplies

Requirements:

  • 1 year to less than 2 years of experience in a customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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