Guest Service Supervisor

4 weeks ago


Waterloo, Ontario, Canada Holiday Inn Express & Suites WaterlooSt. Jacobs Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn Express & Suites Waterloo/St. Jacobs. As a Guest Service Supervisor, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient guest experience, and leading a team of front desk staff.

Key Responsibilities:
  • Assist guests with special needs and provide personalized service
  • Coordinate, assign, and review work for front desk staff
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, and machinery
  • Requisition materials and supplies
Requirements:
  • 1 year to less than 2 years of experience in a supervisory role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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