Guest Service Supervisor

4 weeks ago


Waterloo, Ontario, Canada Holiday Inn Express & Suites WaterlooSt. Jacobs Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn Express & Suites Waterloo/St. Jacobs. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and providing leadership to our front desk staff.

Key Responsibilities:
  • Guest Services: Assist guests with special needs, coordinate room assignments, and resolve any issues that may arise during their stay.
  • Team Leadership: Supervise and train front desk staff, including hiring, coaching, and performance management.
  • Operations: Maintain the efficient operation of our front desk systems, equipment, and processes, ensuring seamless guest experiences.
  • Requisitioning: Order supplies and materials as needed to maintain a well-stocked front desk.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and attention to detail.
Working Conditions:
  • Work Environment: Our hotel is a fast-paced, dynamic environment that requires flexibility and adaptability.
  • Physical Demands: The role requires standing for long periods, lifting light objects, and using a computer.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within our company.
  • Team Environment: A supportive and collaborative team environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, please submit your application.



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