Bilingual Renewals Advisor
3 weeks ago
We are seeking a highly skilled and bilingual professional to join our team as a Bilingual Renewals Advisor. As a key member of our mortgage portfolio team, you will be responsible for proactively establishing and maintaining contact with borrowers in our assigned portfolio of loans. Your primary goal will be to retain them as Equitable Bank borrowers through a strong emphasis on superior customer service.
Key Responsibilities- Retention (60%)
- Proactively establish and maintain contact with borrowers in the assigned portfolio of loans 90 to 180 days prior to maturity.
- Negotiate renewals within a predetermined pricing range, attempting to offer the borrower the best product while maximizing the bank's profit.
- Assess borrowers on an individual basis, making knowledgeable recommendations that are best suited to address their needs.
- Be self-directed and organized, able to balance and upkeep the day-to-day maintenance of five months' worth of loans in a large portfolio.
- Administration (30%)
- Prepare loan renewal documents for individual borrowers, processing said documents once signed and returned by borrowers.
- Ensure all procedural and compliance requirements are met to minimize the bank's exposure to risk.
- Ensure all actions to the file are accurately and consistently documented on the customer tracking database.
- Ensure the file has met all Anti-Money Laundering and Anti-Terrorist Financing requirements as stipulated by procedures.
- Reporting (5%)
- Systematically track all interactions with borrowers and other external parties.
- Keep monthly portfolio spreadsheets up to date and available for review by management upon request.
- Other (5%)
- Efficiently and accurately complete any additional projects and tasks related to SFR Renewals that may be assigned by management.
- Be team oriented, showing a willingness and ability to harmoniously work alongside other Equitable Bank employees in Renewals and other departments to better serve borrowers.
- Completed post-secondary program in a related discipline and/or 2-3 years of experience in a related field.
- Bilingual (English and French).
- Superior interpersonal and communication skills, both written and verbal.
- Strong decision making and problem solving abilities.
- Ability to perform under pressure.
- Basic mathematical skills.
- Exemplary analytical abilities.
- Strong customer service and negotiation skills.
- Computer literate (MS Outlook, MS Word, MS Excel).
- Self-motivated to meet tight deadlines.
- Results/goal achievement oriented.
- Ability to seamlessly balance multiple priorities simultaneously; organized multitasking.
- Team oriented.
- Working knowledge of residential mortgages and processes, and thorough understanding of products offered by Equitable.
- A general understanding of current mortgage market trends.
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