Field Service Technologist for Patient Monitoring Systems
4 weeks ago
We are seeking an experienced Field Service Technologist to join our team as a Technical Consultant - Patient Monitoring in Vancouver, BC. As a key member of our field service team, you will be responsible for installing, implementing, servicing, testing, and troubleshooting complex patient monitoring systems on IT networks to ensure high-quality patient data delivery.
Your Key Responsibilities:
- Provide technical recommendations that best suit customer requirements, supporting the transition from break-fix to customer solutions-focused operating models. Drive continuous improvement of implementation methodology and service offerings; coordinate project resources and tasks, enabling team members to focus on customer deliverables.
- Perform all administrative duties within established Philips, state, and federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, field change orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
- Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems.
This is a field role with flexible hours, including overtime, weekends, and on-call rotations. You will have the opportunity to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment. We offer a competitive salary, annual incentive plan, field service incentive bonus, sales commission, long-term incentives, comprehensive benefits package, generous PTO, DC Pension, Flex Dollars, stock purchase plan, education reimbursement, and more.
Compensation Package:
The estimated annual salary for this position is $51,000, plus eligible overtime pay. In addition to your base salary, you may be eligible for various bonuses, commissions, and incentives based on performance and company goals.
Requirements- You must have 2+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators is highly preferred.
- Your skills should include network configuration and/or troubleshooting experience, with the Cisco Certified Network Associate (CCNA) certification (or required to obtain within 12 months from beginning of employment).
- You should have a bachelor's degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience.
- You must be able to perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this Field Service position.
- You must be able to:
- Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment;
- Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations);
About Philips International
We are a health technology company committed to improving lives through innovative solutions. Our core values are centered around the belief that every human matters, and we strive to make high-quality healthcare accessible to everyone, everywhere.
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