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Implementation Project Manager

3 weeks ago


Cambridge, Ontario, Canada MealSuite Full time
About MealSuite
MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising over 170 team members globally, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline operations, save time, reduce food waste, and meet regulatory requirements.

We're seeking an experienced Customer Implementation Specialist to develop and implement best practices for optimized business outcomes throughout the implementation project. This role involves significant travel up to 50% of the time.

The successful candidate will set customers up for immediate success by facilitating the implementation process for new accounts, educating new customers on our products and services, solving technical problems during implementation, and ensuring smooth adoption of our offerings.

A typical day as an Implementation Specialist includes:
- Preparing and delivering customer implementation project plans
- Providing detailed account walkthroughs of post-launch success expectations
- Clearly communicating account setup requirements and expectations with customers and key stakeholders
- Creating, delivering, monitoring, and updating user training plans based on customer needs
- Educating customers on MealSuite's toolkit, capabilities, and best practices to simplify adoption and align expectations
- Documenting customer implementation needs, requests, and questions in internal systems, and communicating salient information to stakeholders as needed
- Ensuring superior customer service and developing strong relationships with both new and existing customer stakeholders
- Leveraging feedback for continuous improvement to the onboarding process
- Maintaining strong knowledge of MealSuite systems and offerings
- Collaborating with Sales, Finance, Operations, and Engineering teams
- Working closely with Account Management and Support teams to smoothly transition customer accounts after implementation is complete

If you have prior experience with customer implementation, are proficient in Microsoft Office Suite or related software, and possess excellent communication and interpersonal skills, this role could be an excellent fit.

Benefits and Perks
- A competitive salary range of $65,000-$90,000 per year, depending on experience
- Unlimited paid time off to maintain work-life balance
- Comprehensive healthcare benefits, including extended health, vision, dental, and paramedical coverage
- Hybrid flexibility, allowing for collaboration, remote work, and flexible schedules
- Opportunities for career development and advancement in a growing company
- A dynamic, inclusive work environment that values teamwork and innovation

This position requires working in our office in Cambridge, ON, up to 2 days a week. If you're located more than an hour away from the office, don't hesitate to apply, and we can discuss your options.