Customer Service Representative

4 weeks ago


Victoria, British Columbia, Canada Coast Capital Full time

Job Summary:

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Coast Capital. As a key member of our branch team, you will be responsible for providing exceptional service to our members, building strong relationships, and delivering a memorable experience.

Key Responsibilities:

  • Provide personalized service to members, addressing their needs and concerns in a timely and professional manner.
  • Build and maintain strong relationships with members, understanding their financial goals and objectives.
  • Deliver a seamless experience by identifying opportunities to deepen member relationships and provide relevant financial solutions.
  • Stay up-to-date on Coast Capital's products and services, using this knowledge to educate members and provide tailored advice.
  • Collaborate with colleagues to achieve team goals and objectives, ensuring a positive and productive work environment.

Requirements:

  • Strong communication and interpersonal skills, with the ability to build rapport with members from diverse backgrounds.
  • Excellent problem-solving and analytical skills, with the ability to think critically and creatively.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong knowledge of financial products and services, with a passion for staying up-to-date on industry trends and developments.
  • Ability to work independently and as part of a team, with a focus on delivering exceptional results.

Why Join Coast Capital?

At Coast Capital, we are committed to providing a positive and inclusive work environment, where employees can grow and develop their skills. We offer a range of benefits, including comprehensive training, competitive compensation, and opportunities for advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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