Customer Service Representative

3 weeks ago


Victoria, British Columbia, Canada Reliable Parts - Canada Full time

About Reliable Parts - Canada

We are a leading distributor of appliance parts in the US & Canadian markets with numerous branch locations, shipping hubs, and distribution centers stretching across North America.

Our vision is to improve lives by enhancing choice for everyone, everywhere, demonstrated through the exceptional products, services, and value we provide to the appliance parts service & repair industry.

We are looking for top-notch team members to join our thriving organization.

A Day in the Life of a Customer Service Representative

As a Customer Service Representative, you play an essential role in providing excellent customer service and driving sales for our company.

You are the first point of contact customers have when they enter our store, and you assist them with any service requests while maintaining a friendly and positive attitude.

When customers call our store, you answer the phone in a timely manner to provide responses to any questions or inquiries they may have.

Some of the requests you often find yourself helping with involve providing prices, checking item availability, processing orders, replenishing display items, and conducting research when needed to find solutions.

Responsibilities

  • Provide excellent customer service and respond to customer inquiries in a timely manner
  • Assist customers with service requests and maintain a friendly and positive attitude
  • Process orders, check item availability, and provide prices
  • Replenish display items and conduct research when needed to find solutions
  • Work well under pressure and maintain a positive and upbeat attitude

Qualifications

  • High school diploma or equivalent
  • Experience with in-person customer service
  • Familiarity with computer operations, including data entry and switching between multiple screens
  • Excellent phone skills
  • Basic math skills

Benefits

We provide great benefits, including extended health care, dental care, holidays, paid time off (PTO), employee discounts, and disability.

If this sounds like the right opportunity for you, apply today.



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