Front Desk Supervisor

4 weeks ago


Montreal, Quebec, Canada Urgo Hotels Canada Full time
Job Summary

We are seeking a highly motivated and organized Front Desk Manager to join our team at Urgo Hotels Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.

Responsibilities
  • Manage front desk operations, including check-in, check-out, and guest services.
  • Provide excellent customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Process payments, handle room assignments, and maintain accurate records.
  • Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
  • Monitor and maintain the front desk area, ensuring it is clean, organized, and welcoming.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: 1 year to less than 2 years, or equivalent experience.
  • Availability to work a 40-hour week, with flexibility to work varied shifts, including evenings and weekends.
  • Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Bilingualism (English and French) is an asset.
What We Offer
  • A competitive salary and benefits package, including a dental plan, disability benefits, and a Registered Retirement Savings Plan (RRSP).
  • Opportunities for professional growth and development within our company.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to on-site amenities, including a wellness program and staff accommodation.

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