Customer Service Operations Specialist
3 days ago
About the Role:
We are seeking a highly skilled Customer Service Operations Specialist to join our team at LGC Group. As a key member of our operations team, you will play a crucial role in ensuring that our customers receive exceptional service and support.
Job Description:
The successful candidate will be responsible for providing high-level administrative support to our customer service team. This includes coordinating with internal stakeholders to resolve customer inquiries, preparing and disseminating important documents, and maintaining accurate records.
Key Responsibilities:
- Provide exceptional customer service by responding to customer inquiries in a timely and professional manner
- Coordinate with internal stakeholders to resolve complex customer issues
- Maintain accurate and up-to-date records of customer interactions
- Prepare and disseminate important documents to customers and internal stakeholders
- Identify opportunities for process improvements and implement changes as needed
Requirements:
To be successful in this role, you will need:
- A College Diploma in science, business or customer service
- Commercial experience working in customer service or similar roles preferred
- Experience using an ERP system such as Service Cloud would be an asset
Working Environment:
LGC Group is a leading global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments.
About Us:
At LGC Group, we value diversity and inclusion in the workplace. We believe that every individual has unique talents and perspectives that can contribute to our success.
Salary: £30,000 - £40,000 per annum
Benefits:
- Competitive salary and benefits package
- Opportunities for career advancement and professional development
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
Contact Information: For more information about this role, please visit our website at www.lgcgroup.com
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