Senior Accessibility Product Manager

3 weeks ago

Toronto, Ontario, Canada eBay Full time

About eBay

eBay is a global ecommerce leader, revolutionizing the way people shop and sell. Our platform empowers millions of buyers and sellers in over 190 markets worldwide.

We're committed to pushing boundaries and reinventing the future of ecommerce for enthusiasts. At eBay, our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day.

Join a team of passionate thinkers, innovators, and dreamers who help us connect people and build communities to create economic opportunity for all.

The Role:

eBay seeks a dedicated Senior Accessibility Product Manager (Subject Matter Expert) to serve as an A11y SME reviewing, consulting, and providing guidance to product teams. The ideal candidate will have a solid understanding of accessibility guidelines like WCAG and EN 301 549, familiarity with assistive technology, excellent communication skills, and experience collaborating with diverse teams across an organization.

The successful candidate will play a key role in reporting on accessibility metrics, supporting both product and non-product teams to ensure a more accessible eBay, and joining our small Core Accessibility Team to guide our overall program strategy.

Key Responsibilities:

  • Incorporate accessibility into the development process by working closely with design, engineering, research, content, and product management teams.
  • Collaborate with Regulatory and Legal partners to oversee European Accessibility Act (EAA) compliance for eBay websites and mobile apps.
  • Develop relationships with external suppliers to support accessibility initiatives.
  • Create and implement accessibility standard processes and guidelines within the product development process.
  • Support the accessibility team with day-to-day tasks, including ad-hoc reviews, audit findings, and Slack channel engagement.
  • Establish key performance indicators (KPIs) to measure and report on accessibility progress.
  • Define scope for regular audits and assessments to ensure ongoing compliance and identify potential issues.
  • Promote awareness and understanding of accessibility within eBay.
  • Organize training sessions or workshops to educate teams about accessibility standards and practices.

Requirements:

  • Bachelor's degree or equivalent experience in a relevant field (e.g., Computer Science, Human-Computer Interaction, Accessibility).
  • Proven experience in accessibility product management or a related role with a solid understanding of WCAG and EN 301 549.
  • 5+ years directly in the accessibility space.
  • Familiarity with accessibility tools, assistive technology, and software for testing and monitoring compliance.
  • Strong analytical skills and ability to translate data into actionable insights.
  • Proactive and self-motivated with the ability to work independently and manage competing priorities.
  • Excellent communication skills to convey sophisticated accessibility concepts to a diverse audience.
  • IAAP certification, PDF remediation experience, and multilingual capabilities are highly valued.

What We Offer:

eBay offers a competitive estimated salary of $120,000 per year, commensurate with experience, plus benefits that include comprehensive health insurance, retirement savings plan, and generous time-off policy.

Please note: This job post excludes residents of Hawaii and New Mexico.

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