Technical Support Specialist

2 weeks ago

Brampton, Ontario, Canada Brampton Full time

Job Summary


The Technical Analyst position at Brampton is responsible for the design, maintenance, and troubleshooting of the Corporation's indoor cable plant.


This includes all aspects of network cabling administration, including the procurement, installation, upgrade, modification, and enhancement of cabling infrastructure to ensure it meets industry standards and accommodates business needs.


The successful candidate will report to the Manager, Network and Telecommunication, and act as the first point of technical reference for members of the division.


Key Responsibilities:



  • Act as a project team member for technical projects, including researching, evaluating, testing, and implementing new and existing hardware and software solutions.
  • Assist with testing, packaging, and deploying applications, software updates, and fixes enterprise-wide.
  • Provide technical direction, advice, and guidance to Technology Specialists and other IT staff in the functional aspects of hardware and software solutions.
  • Responsible for the review, prioritization, and assignment of call tickets to technical support staff.
  • Maintain the deployment management system for all new and existing drivers to hardware currently in the Corporation.
  • Responsible for the acquisition and lifecycle management of productivity tools used enterprise-wide.
  • Create, update, and provide documentation of technology configuration and share information with support teams.
  • Assist in the administration and support of core IT systems.

Requirements


The successful candidate will have a high school diploma or equivalent, plus an additional program of over two and up to three years in Computer Sciences/Engineering Technology or a related discipline.


They will also have over four years of progressive experience in a technical support environment and a valid Ontario G driver's license (asset).


Information Technology Infrastructure Library (ITIL) Foundation Certification is an asset.


The ideal candidate will have in-depth knowledge and technical support experience in client-server software, computer and audio visual hardware, Crestron systems, Microsoft Windows OS, Citrix, Apple Mac OS, Microsoft System Centre, Microsoft Office, and TCP/IP.


Comprehensive knowledge of support procedures in a technical environment is also required.


Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service are an asset.


The ability to work independently or as part of a team is also an asset.

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