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Hotel Operations Supervisor

2 months ago


Fort St John, Canada Howard Johnson Hotel Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team at Howard Johnson Hotel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all aspects of the business run smoothly and efficiently.

Key Responsibilities
  • Leadership and Management
    • Co-ordinate, assign and review work to ensure that all tasks are completed to a high standard.
    • Hire and train staff in job duties, safety procedures and company policies to ensure that they are equipped to provide excellent customer service.
  • Operations and Maintenance
    • Maintain the operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
  • Support for Newcomers and Refugees
    • Develop and implement mentorship programs that pair newcomers and/or refugees with experienced employees to facilitate their integration into the workplace.
    • Provide diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.
  • Support for Indigenous People
    • Offer mentorship, coaching and/or networking opportunities for Indigenous workers to support their career development.
    • Provide cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
  • Employee Relations
    • Ensure that all employees are aware of and adhere to company policies and procedures.
  • Communication
    • Communicate effectively with all stakeholders, including employees, guests, and management, to ensure that all needs are met and expectations are exceeded.
Requirements
  • 2 years to less than 3 years of experience in a similar role.
  • Permanent position.
  • English language proficiency.
  • 30 to 35 hours per week.