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Lead Supervisor I
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Lead Supervisor I
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Toronto, Ontario, Canada Tapestry Full timeJob Title: Lead Supervisor IThe Lead Supervisor role is a pivotal position within the store's overall success, requiring the individual to model behaviors that directly impact all aspects of our Company's business: Sales and Operational Processes. This role demands exemplary performance behaviors, not only with work performed, but by representing Coach at...
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Lead Supervisor I
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Lead Supervisor I
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Lead Supervisor I
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Lead Supervisor I
1 month ago
The Lead Supervisor role is a key position in our store's overall success, requiring a high level of performance and a commitment to excellence. As a Lead Supervisor, you will be responsible for modeling the behaviors needed to directly impact all aspects of our Company's business, including Sales and Operational Processes.
Key Responsibilities- Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
- Endorse, model and develop team to deliver Coach's Selling and Service expectations.
- Enforce sales strategies, initiatives and growth across all categories.
- Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
- Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers.
- Productivity Management: holds sales team accountable for personal sales.
- Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.
- Build credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results.
- Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style.
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (charity events, local associations, mall initiatives).
- Sensitive to customer and team needs and tailors approach by reading cues.
- Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate.
- Develops both self and individual product knowledge skills and remains aware of current collections.
- Understands the positive sales impact staffing has on the business and recruits accordingly.
- Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth.
- Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development.
- Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s).
- 1-3 years of previous retail experience (cashier/stock experience, sales, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
- High school diploma or equivalent; college degree preferred.
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
- Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day,.
