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Testing Support Associate

1 month ago

Brampton, Ontario, Canada Canadian Blood Services Full time
About the Role

Canadian Blood Services is seeking a skilled Testing Support Associate to join our dynamic Testing team. As a key member of our team, you will play a crucial role in supporting the effective implementation of initiatives at Testing sites, ensuring excellent customer service, and providing subject matter expertise to resolve issues and trends.

Key Responsibilities
  • Develop and implement process improvements to standardize and streamline Testing processes.
  • Provide technical support and information to Testing sites and Head Office departments to facilitate problem-solving and resolution of issues.
  • Assist in the evaluation of test kits, reagents, equipment, and software to ensure the selection of the appropriate product.
  • Participate in continuous quality improvement activities to monitor site performance and ensure compliance with regulatory standards.
  • Develop and maintain work instruction forms, training materials, and educational sessions to ensure consistency and standardization.
Requirements
  • A minimum of 3 to 5 years' experience working in a Supervisory or Charge Technologist capacity or extensive experience as a Medical Laboratory Technologist.
  • An appropriate Provincial Medical Laboratory Technologist License is required (CSMLS/CMLTO).
  • BSc. in Laboratory Science or Advanced Registered Technologist (ART) or equivalent experience is an asset.
  • Excellent problem-solving, time management, analytical, and planning skills are required.
  • Strong oral and written communication skills in English are essential for presentation to all levels of employees.
  • Computer skills are essential with demonstrated proficiency in Microsoft Office Software Programs including Access, Excel, Power Point, and Word applications.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment.
  • A chance to make a meaningful difference in the lives of others.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.