Testing Support Associate

4 weeks ago

Brampton, Ontario, Canada Canadian Blood Services Full time
About the Role

Canadian Blood Services is seeking a highly skilled Testing Support Associate to join our dynamic Testing team. As a key member of our team, you will play a critical role in supporting the effective implementation of initiatives at Testing sites, ensuring excellent customer service, and providing subject matter expertise to resolve issues and trends.

Key Responsibilities
  • Lead standardization and process improvement initiatives by supporting the effective implementation of initiatives at Testing sites.
  • Provide process support to the Testing sites by developing, preparing, reviewing, and maintaining work instruction forms and training materials to ensure consistency and standardization.
  • Participate in new projects or initiatives for Testing by providing input and assistance in the development of project proposals/plans, project-related validation scripts, and decision documents.
  • As a subject matter expert, provide technical support and information to the Testing sites and Head Office departments to facilitate problem-solving and resolution of issues or trends.
  • Advises technical and professional staff by coordinating regular meetings with Testing or Head Office site representation and/or vendors to resolve current and outstanding issues.
  • Assist and participate in the continuous quality improvement activities for the Testing sites by establishing and implementing staff competencies to monitor site performance.
  • Tracks, trends, and monitors the Transmissible Diseases and Product Testing quality control programs as well as test performance by developing KPIs and preparing monthly reports.
  • Participate in the evaluation of test kits, reagents, equipment, and/or software by developing user requirements, specifications, selection criteria, and decision matrices.
Requirements
  • A minimum of 3 to 5 years' experience working in a Supervisory or Charge Technologist capacity or extensive experience as a Medical Laboratory Technologist where testing processes are being supported.
  • An appropriate Provincial Medical Laboratory Technologist License is required (CSMLS/CMLTO).
  • BSc. in Laboratory Science or Advanced Registered Technologist (ART) or equivalent experience is an asset.
  • Excellent problem-solving, time management, analytical, and planning skills required.
  • Strong oral and written communication skills in English are essential for presentation to all levels of employees.
  • Computer skills are essential with demonstrated proficiency in Microsoft Office Software Programs including Access, Excel, PowerPoint, and Word applications.
  • Demonstrated commitment to continuing education.
  • Ability to travel if required.
What We Offer
  • Payment in lieu of vacation
  • Payment in lieu of holidays
  • Annual performance award up to 6%
  • Payment in lieu of benefits
  • Defined benefit pension plan
  • Employee discounts, wellness program, professional resources
What You Can Expect
  • Shift/hours - Monday to Friday - business hours
  • Physical requirements - ability to lift weight up to 10 kg (22 lbs.)

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