Claims Leadership Position

1 month ago

Dartmouth, Canada Aviva Full time
Job Title: Claims Leader

Aviva Canada is seeking a highly skilled and experienced Claims Leader to join our Auto Claims team. As a Claims Leader, you will play a key role in driving team performance and delivering business unit outcomes, strategy, and goals.

Key Responsibilities:
  • Identify, assess, and retain top talent to strengthen our business
  • Understand and support the development of our people, while managing performance and career aspirations
  • Lead honest, constructive conversations, set clear direction, and provide frequent, honest, and constructive feedback to improve performance and achieve business goals
  • Effectively lead and positively implement change
  • Understand and apply risk management controls proportionately
  • Ensure technical development of claims file handlers
  • Create an environment dedicated to outstanding customer outcomes and champion improvement to service
  • Use data to understand performance and initiate improvement activity
  • Customer demand analysis – assist in identifying root causes of waste and failure
  • Be 'in the work' to understand capability and performance
  • Make decisions using data, observe the environment, and resolve performance blockers
  • Participate in the Quality assurance programme for your team
  • Understand and mitigate internal and external claims risks, meet compliance obligations, and measure team performance
  • Take full responsibility for team results, company performance, and key decisions
  • Clearly articulate and communicate the link between purpose, strategy, commitment, and culture
  • Expert understanding of claims experience and technical strategic direction
  • Look for new ways to improve things every day for the customer
  • Clear understanding of financial elements of our claims function
  • Maintain accuracy and integrity of financial information
  • Identify and report suspicions of fraud or financial irregularities
  • Find opportunities to improve customer journey, claims handling processes, and financial outcomes
  • Lead change initiatives for the team and business function
Requirements:
  • CIP or FCIP Industry designation or in the process of obtaining
  • Full Adjuster License for all Atlantic provinces or in the process of obtaining
  • University Degree or College Diploma or equivalent Property technical work experience
  • 2+ years previous leadership experience
  • 5+ years of working in Claims / insurance proven experience with a solid understanding of Auto
  • Leading people through change
  • Performance management and career development of others
  • Call Centre / First Notice of Loss Catastrophic Event experience
  • Technical competence in Personal and Commercial insurance
  • Excellent verbal and written communication skills
  • Computer proficiency; Excel, Word, PowerPoint, Outlook
  • Ability to gain insight from data to improve performance
  • Sound decision making and problem solving skills
  • Role model our values: Care, Commitment, Community, Confidence
  • Lead with courage, authenticity, vulnerability, and be present
  • Lead our people as a specialist and provide in-depth advice
  • Instill confidence in our people to develop them in their role and support their future career aspirations
  • Understand what matters to our people
  • Create an environment of challenge and open dialogue to foster great conversations
  • Demonstrate a high level of initiative and ambition to improve our service, environment, and financial outcomes
  • Think critically and collaborate with all partners to get the best outcomes
  • Your enthusiasm is infectious and you challenge status quo, find solutions to problems, and go the extra mile for our customers and people
What You'll Get:
  • Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
  • Our vacation package starts at 4 weeks + the opportunity to buy an extra week
  • Exceptional Career Development opportunities
  • We'll support your professional development education
  • Hybrid working model

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process, including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

  • Claims Leadership Position

    3 weeks ago

    Dartmouth, Canada Aviva Full time

    Job Title: Claims LeaderAviva Canada is seeking a highly skilled Claims Leader to join our Auto Claims team. As a Claims Leader, you will play a key role in driving team performance and delivering business unit outcomes, strategy, and goals.Key Responsibilities:Identify, assess, and retain top talent to strengthen our businessUnderstand and support the...

  • Claims Leadership Position

    3 weeks ago

    Dartmouth, Canada Aviva Full time

    Job Title: Claims LeaderAviva Canada is seeking a highly skilled Claims Leader to join our Auto Claims team. As a Claims Leader, you will play a key role in driving team performance and delivering business unit outcomes, strategy, and goals.Key Responsibilities:Identify, assess, and retain top talent to strengthen our businessUnderstand and support the...

  • Claims Leader

    1 month ago

    Dartmouth, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. What you'll do: - Identify, assess and retain the best possible talent to strengthen our business- Understand and know our people, support training and develop their capability in the role...

  • Claims Leader

    1 month ago

    Dartmouth, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Do you want to play a key role in driving your team's performance and the delivery of the business unit outcomes, strategy and goals? Can you create an environment for people to do the...

  • Property Claims Technical Specialist

    1 month ago

    Dartmouth, Canada Intact Full time

    Claims Technical Consultant RoleWe are seeking a skilled Claims Technical Consultant to join our team at Intact. As a Claims Technical Consultant, you will play a key role in reviewing and updating claims standards and procedures, providing technical support to managers, and ensuring consistency of responses.Key Responsibilities:Claims Standards and...

  • Casualty Claims Specialist

    3 weeks ago

    Dartmouth, Canada Wawanesa Insurance Full time

    Job SummaryWe are seeking a highly skilled Casualty Claims Specialist to join our team at Wawanesa Insurance. As a key member of our claims department, you will be responsible for resolving complex claims in a timely and efficient manner.Key ResponsibilitiesInvestigate and assess claims to determine liability and extent of damageCommunicate with...

  • Casualty Claims Specialist

    3 weeks ago

    Dartmouth, Canada Wawanesa Insurance Full time

    Job SummaryWe are seeking a highly skilled Casualty Claims Specialist to join our team at Wawanesa Insurance. As a key member of our claims department, you will be responsible for resolving complex claims in a timely and efficient manner.Key ResponsibilitiesInvestigate and assess claims to determine liability and extent of damageCommunicate with...

  • Strategic Leadership Position

    2 weeks ago

    Dartmouth, Nova Scotia, Canada beBee Professionals Full time $80,000 - $120,000

    We are seeking a Strategic Leadership Position to lead our operations in Dartmouth, Canada. In this role, you will be responsible for driving profitability and ensuring high levels of customer satisfaction through effective management and mentorship of department heads.Key Responsibilities:Develop and implement business strategies to achieve financial...

  • Claims Leader

    2 weeks ago

    Dartmouth, Canada Aviva Full time

    As a Claims Leader at Aviva Canada, you will play a key role in driving business outcomes and delivering exceptional customer experiences. Your expertise in claims management and leadership will enable you to identify and assess talent, develop employee potential, and create an environment for people to excel.Key Responsibilities:Lead a team of claims...

  • Bilingual Intermediate Property Claims

    5 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Store Leadership Position

    2 weeks ago

    Dartmouth, Nova Scotia, Canada beBee Professionals Full time $45,000 - $65,000

    As a Store Leadership Position, you will be responsible for the overall operations and management of our store in Dartmouth, Canada. You will lead a team of dedicated professionals and be accountable for delivering exceptional customer service and driving sales growth.Key Responsibilities:Manage store staff and oversee daily operations.Develop and implement...

  • Claims Specialist

    1 week ago

    Dartmouth, Nova Scotia, Canada Wawanesa Insurance Full time

    Job OverviewThe Claims Specialist - Large to High Complexity Claims role at Wawanesa Insurance contributes to delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of large to high complexity auto and/or non-auto bodily injury and property damage liability claims. This position is responsible for...

  • Field Claims Specialist

    1 week ago

    Dartmouth, Nova Scotia, Canada Aviva Full time

    We are currently hiring for a Field Claims Specialist to join our Field Claims team at Aviva. This role will be home based and we are looking for candidates in the Greater Halifax Area in Nova Scotia.Key Responsibilities:Completes on-site and/or virtual inspections of personal and commercial claims.Responsible for capturing the scope of damages and writing...

  • Field Claims Specialist

    7 days ago

    Dartmouth, Nova Scotia, Canada Aviva Full time

    We are currently hiring for a Field Claims Specialist to join our Field Claims team at Aviva. This role will be home based and we are looking for a specialist in the Greater Halifax Area in Nova Scotia.The successful candidate will be responsible for completing on-site and/or virtual inspections of personal and commercial claims, capturing the scope of...

  • Bilingual Claims Processor

    1 week ago

    Dartmouth, Nova Scotia, Canada Randstad Canada Full time

    Job SummaryWe are seeking a highly skilled Claims Examiner to join our team at Randstad Canada. As a Claims Examiner, you will be responsible for reviewing, investigating, and adjudicating Canadian Health and Dental claims in accordance with Group policy contracts.Key Responsibilities Review and investigate claims to ensure accuracy and fairness Conduct...

  • Bilingual Intermediate Property Claims

    5 months ago

    Dartmouth, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Bilingual Claims Representative I

    1 month ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Claims Adjuster

    1 month ago

    Dartmouth, Canada Wawanesa Insurance Full time

    Job OverviewThe Claims Adjuster 3, Casualty plays a pivotal role in Wawanesa's mission to deliver exceptional and consistent claims experiences through proactive and fair investigation, evaluation, negotiation, and settlement of high-complexity and large-loss casualty claims. This role is responsible for applying and explaining policy coverages and...

  • Claims Adjuster

    1 month ago

    Dartmouth, Canada Wawanesa Insurance Full time

    Job OverviewThe Claims Adjuster 3, Casualty plays a pivotal role in Wawanesa's mission to deliver exceptional and consistent claims experiences through proactive and fair investigation, evaluation, negotiation, and settlement of high-complexity and large-loss casualty claims. This role is responsible for applying and explaining policy coverages and...

  • Property Claims Technical Specialist

    1 month ago

    Dartmouth, Canada Intact Full time

    Claims Technical Consultant RoleWe are seeking a skilled Claims Technical Consultant to join our team at Intact. As a Claims Technical Consultant, you will play a key role in reviewing and updating claims standards and procedures, providing technical support to managers, and ensuring consistency of responses.Key Responsibilities:Claims Standards and...