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Front Desk Representative

2 months ago


Niagara Falls, Ontario, Canada Guruwali Holding Inc. Full time
Job Title: Front Desk Agent

Guruwali Holding Inc. is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing.
  • Arrival and Departure Processing: Process group arrivals and departures, taking into account room availability and guest preferences.
  • Room Reservations: Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Hotel Information: Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Customer Service: Offer exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
  • Administrative Tasks: Perform clerical duties, such as faxing, filing, and photocopying, as required.
  • Communication: Answer telephone calls and relay messages, ensuring prompt and efficient communication.

Requirements:

  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train, with a focus on providing excellent customer service and ensuring a positive guest experience.
  • Language: English.
  • Work Hours: 40 hours per week.

Working with Us:

Guruwali Holding Inc. is a dynamic and growing company, committed to providing exceptional service to our guests. As a Front Desk Agent, you will be part of a team that values teamwork, innovation, and customer satisfaction. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.