Front Desk Manager

4 weeks ago


Niagara Falls, Ontario, Canada Mamma's Inn Full time
Job Summary

We are seeking a highly skilled Front Desk Manager to join our team at Mamma's Inn. As a key member of our hospitality team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.

Key Responsibilities
  • Develop and implement effective policies and procedures for daily hotel operations
  • Supervise and train a team of front desk staff to ensure excellent customer service
  • Conduct regular performance reviews and provide constructive feedback to team members
  • Prepare and manage budgets, monitor revenues and expenses, and implement cost-saving initiatives
  • Collaborate with the marketing team to develop and implement marketing strategies
  • Ensure compliance with hotel policies and procedures, and address any customer complaints or concerns in a professional and timely manner
Requirements
  • College diploma or equivalent in a related field
  • 1-2 years of experience in a front desk or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Flexibility to work a variety of shifts, including evenings and weekends
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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