Hotel Operations Manager

2 weeks ago

Chilliwack, Canada Coast Hotels Full time
Job Summary:

The Duty Manager plays a pivotal role in the success of Coast Hotels by fostering a high-performance culture within the Front Office team. This involves maintaining exceptional Guest Service standards, supporting and executing corporate strategies, and promoting a work environment that embodies Coast Hotels' Core Values. The Duty Manager is responsible for providing guidance and leadership to the Front Office team and all hotel departments.

Key Responsibilities:
  • Ensure superior customer service levels are consistently maintained by all Front Office team members.
  • Adhere to and enforce Coast's cash handling policies and procedures.
  • Implement and enforce Front Desk procedures, and provide support to the Front Desk/Bell/Concierge and Valet teams in the absence of the Front Office Manager.
  • Resolve customer concerns promptly, professionally, and in a diplomatic manner.
  • Ensure the Front Office team is trained in all Coast standards.
  • Assist with performance reviews and coaching of the team.
  • Establish and maintain effective relations and communication with other departments.
  • Handle the hotel's Fire Safety and assist with all emergencies.
  • Maintain and monitor room inventory, availability, and educate the team on rates and promotions.
  • Perform other duties as required and assigned.

Requirements:
  • Secondary School Diploma.
  • Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience is an asset.
  • Minimum 1 year in a hotel leadership role.
  • Self-motivated team player with demonstrated interpersonal & leadership skills.
  • Ability to excel and perform well under pressure.
  • Demonstrated ability to work in a fast-paced, multi-tasking, multi-functional team environment.
  • Excellent communication and organizational skills.
  • Advanced working knowledge of Microsoft Office Suite, and PMS software required.
  • Exemplifies Coast's core values and enjoys working in a culture of accountability.
  • Able to work a flexible schedule, which includes evenings, weekends, holidays, and some overnights.

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