Configuration Analyst

1 month ago


Saskatoon, Saskatchewan, Canada eHealth Saskatchewan Full time
About eHealth Saskatchewan:
eHealth Saskatchewan is a unique blend of healthcare, information technology, and citizen services. As a Treasury Board Crown Corporation, we strive to deliver the best possible care to patients, providers, citizens, and health system users. Our organization is comprised of 30+ clinical and non-clinical program areas that work together to support health care providers and teams across the province.

About the Role:
This position reports to the Manager - Deskside Operations Urban North. We are seeking a customer-focused, highly motivated, and energetic team member for our Deskside Services team. The Deskside Analyst provides ongoing support to over 1500 computer users and solves a wide range of workstation, mobile device, and printing problems reported by users within eHealth Saskatchewan, the Ministry of Health, and Regional Health Authorities.

Key Responsibilities:
The Deskside Analyst will be responsible for lifecycle equipment, including supplying, installing, and maintaining workstations, print/imaging, and mobile services. You will also troubleshoot issues for computer workstations, printers, installed software, and smart devices and resolve these issues within given time constraints determined by service levels. Our team members participate in an after-hours standby rotation to provide operations and support for service availability 24/7. The position requires the incumbent to be physically fit with the ability to lift and move computers and peripherals between 50 and 65 pounds. Travel within the province is required for this position, and you will need to show proof of having a class 5 driver's license and a reliable vehicle to meet requirements for the role.

Technical Requirements:
Supporting computer hardware: Windows-based PCs, laptops, iPads, and/or Android tablets; networked and local printers, scanners, and fax machines; MS Configuration Manager (SCCM/SMS); IT ticketing software tools: ServiceNow, Jira Service Management, BMC Remedy or the like.

Assets for the Position:
Ability to design new or adapt existing systems/application taking into account design alternatives, business requirements, and cost, resource, and time constraints. If you are looking for an opportunity to challenge yourself and showcase your abilities, then the Deskside Operations team wants to hear from you. We are committed to workplace diversity.

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