Help Desk Technician

6 days ago

Vancouver, British Columbia, Canada Farris LLP Full time

Job Summary

The Help Desk Technician will provide technical support to all users within the Farris organization, troubleshooting and resolving computer, printer, and phone-related issues. This role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

Key Responsibilities

  • Respond to and resolve technical issues reported through the IT helpdesk and phone system.
  • Document internal procedures and solutions to improve knowledge sharing and efficiency.
  • Assist with the onboarding of new users, ensuring a smooth transition to the organization's technology infrastructure.
  • Install, test, and configure new workstations, peripherals, and software to meet user requirements.
  • Escalate complex issues to senior IT staff for further assistance.
  • Manage PC setup and deployment for new employees, utilizing standard hardware, images, and software.
  • Assign users and computers to appropriate groups in Active Directory.
  • Provide timely support for Microsoft 365 suite of apps and services.
  • Perform workstation hardware and software upgrades as required to maintain optimal performance.
  • Set up and support users of boardroom video conference/presentation equipment.
  • Maintain network user and email accounts.

Requirements

  • Diploma or Certificate in Information Systems, Business, Communications, or related field.
  • Minimum four years of relevant technical experience, with preference given to those with law firm experience.
  • Excellent knowledge of Windows 10 Pro, Windows 11 Pro, Office 2016, and Office 365.
  • Knowledge of Windows Server 2012 and 2016 (Active Directory, Group Policy, DNS, RDP, and DHCP).
  • WSUS.
  • Microsoft 365 Exchange online and on-prem Exchange Server.
  • Awareness of VMWare ESXi Virtualized Server Environment.
  • Basic TCP/IP networking knowledge.
  • Highly organized, with strong time management skills and ability to adapt to changing circumstances.
  • Self-motivated, with excellent communication skills and a strong work ethic.

Benefits

The successful candidate will receive a competitive salary, extended health and dental coverage, TELUS Health EFAP, generous vacation time and sick time allowance, life and short-term disability insurance, pension plan matching, annual professional development/education allowance, and annual fitness allowance.

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