Customer Service Representative

4 weeks ago


Edmundston, New Brunswick, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary: As a Personal Banking Associate at The Toronto-Dominion Bank (Canada), you will play a vital role in establishing and maintaining impactful relationships with our customers. Your primary responsibility will be to guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice, and banking solutions.

Key Responsibilities:
  • Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
  • Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgment in confidential matters.
  • Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
  • Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
  • Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
  • Participate in the timely and accurate completion of business processes and procedures.
  • Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
  • Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.


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