Customer Service Manager
2 weeks ago
We are a dynamic team looking for a skilled Customer Service Manager to join our staff. This is a permanent position offering a competitive salary and benefits package.
Job SummaryThis role involves coordinating activities with other departments, establishing work schedules, and performing duties similar to those supervised. A strong client focus and ability to resolve problems efficiently are essential.
Responsibilities- Establish effective communication channels with various departments to ensure smooth workflow.
- Create efficient work schedules and procedures to maximize productivity.
- Maintain accurate records and reports to support business decisions.
- Address client concerns and provide technical guidance to improve customer satisfaction.
- Coordinate and assign tasks to staff, ensuring timely completion and quality results.
- Hire and train new employees in job duties, safety protocols, and company policies.
- Maintain computer systems and equipment to ensure seamless operation.
- Procure necessary materials and supplies to meet business needs.
- Perform regular maintenance to prevent equipment downtime.
- Evaluate and enforce health and safety regulations to protect employees and clients.
- Bachelor's degree or equivalent experience.
- 1-2 years of supervisory experience in a customer-facing role.
- Valid driver's license.
- Strong attention to detail and multitasking skills.
- Ability to work in a fast-paced environment with tight deadlines.
- Excellent interpersonal and communication skills.
- Organized and efficient in managing multiple tasks.
- Team player with a positive attitude.
The estimated annual salary for this position is approximately $60,000-$70,000 CAD, based on the national average for a Customer Service Manager in Canada.
Work EnvironmentThis is a full-time position working 40 hours per week at Comfort Inn Edmundston. The ideal candidate will be comfortable working in a fast-paced environment with minimal supervision.
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