Customer Service Representative

4 weeks ago


Montreal, Quebec, Canada Randstad Canada Full time
Customer Service Representative Role

Are you a customer service professional looking for a challenging role in a B2B setting? We have an exciting opportunity for a Customer Service Representative to join our team at Randstad Canada.

As a Customer Service Representative, you will be responsible for providing exceptional support to our clients, responding to inquiries, and resolving complaints in a professional and efficient manner. You will also be handling order processing, coordinating shipments with our warehouse team, and ensuring precise data entry and credit processing.

We are looking for a candidate with excellent communication and customer service skills, who is comfortable with CRM systems and learning new applications. If you have a strong organizational skills and attention to detail, and are fluent in English and conversational in French, we would love to hear from you.

Responsibilities
  • Respond to Inquiries: Provide expert advice and support via phone and email.
  • Order Management: Handle order processing and coordinate shipments with our warehouse team.
  • Customer Relations: Address and resolve complaints with professionalism and efficiency.
  • Data Accuracy: Ensure precise data entry and credit processing.
  • Product Knowledge: Offer valuable information and recommendations on our optical products.

Qualifications
  • Bilingual Skills: Fluent in English and conversational in French.
  • Experience: 1-2 years of customer service experience, preferably in a B2B setting.
  • Education: High School Diploma or equivalent.
  • Comfortable with CRM systems and learning new applications.
  • Detail-Oriented: Strong organizational skills and attention to detail.
  • Communication Skills: Excellent verbal and written communication abilities.

Why Join Us?
We are a leading optical distribution firm, celebrating 60 years of excellence. We offer a competitive salary, comprehensive training, generous time off, and a robust health insurance package. If you are looking for a challenging role with opportunities for growth and development, we would love to hear from you.

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