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Client Liaison

2 months ago


Calgary, Alberta, Canada Burberry Limited Full time

{"h2": "Client Advisor Role Overview", "p": "At Burberry Limited, we are seeking a skilled Client Advisor to join our team. As a Client Advisor, you will be responsible for delivering exceptional client experiences, driving sales growth, and building lasting relationships with our clients. You will embody the brand's values of creativity, purpose, and luxury, while providing personalized service and driving commercial success through effective sales and marketing strategies.", "ul": [{"li": "Meet and exceed individual and store sales targets, providing exceptional client service and demonstrating knowledge and expertise in product, fashion, and styling."}, {"li": "Follow the client journey to elevate the client experience, from initial impression to sale and beyond, contributing to daily store operations and maintaining high luxury standards in front and back of house."}, {"li": "Build meaningful relationships with clients, driving loyalty and incremental purchases, capturing new luxury clients, and growing the individual and store client book with a commercial mindset."}], "h2": "Key Responsibilities", "p": "As a Client Advisor, you will be responsible for the following key responsibilities:", "ul": [{"li": "Service and Sales", "ul": [{"li": "Meet and exceed individual and store sales targets", "li": "Provide exceptional client service and demonstrate knowledge and expertise in product, fashion, and styling"}, {"li": "Follow the client journey to elevate the client experience", "li": "Contribute to daily store operations and maintain high luxury standards in front and back of house"}]}, {"li": "Client Engagement", "ul": [{"li": "Build meaningful relationships with clients", "li": "Drive loyalty and incremental purchases", "li": "Capture new luxury clients and grow the individual and store client book with a commercial mindset"}]}], "h2": "Personal Profile", "ul": [{"li": "A proven track record in delivering sales and exceeding targets", "li": "Previous experience in clienteling, with a strong interest in fashion, art, and culture", "li": "Strong product knowledge and understanding of store retail operations", "li": "Excellent communication and interpersonal skills, with a passion for selling and building relationships", "li": "Results-driven and commercial mindset, with a flexible and collaborative approach to work"}], "h2": "Measures of Success", "ul": [{"li": "Individual sales performance and KPIs (appointments, UPT, ATV & AUR)"}, {"li": "Service targets (guest experience, net promoter score)"}, {"li": "New client acquisition (conversion and retention)"}, {"li": "Number of appointments held on a monthly basis"}], "h2": "About Burberry", "p": "Burberry is a purpose-driven brand that believes creativity opens spaces. We are committed to unlocking the power of imagination to push boundaries and open new possibilities for our people, customers, and communities."}