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Residence Facility Coordinator

2 months ago


Kitchener, Ontario, Canada University of Waterloo Full time
Job Summary

The University of Waterloo is seeking a highly skilled and experienced Residence Facility Coordinator to join our team. As a key contact for all facility and security-related issues within UW Residences, this role provides initial assessment for all issues arising within the UW Residences and is responsible for coordinating and prioritizing the many details that go along with the daily operation of a residence facility.

Key Responsibilities
  • Facility Management: First point of contact when issues/concerns arise relating to UW Residence facilities, including safety/security issues. Responsible for addressing and triaging all reported facility issues; which includes investigating and assessing risk as necessary, occurrence documentation and communicating suggested courses of action based on proficiency and historical/community knowledge.
  • Operations Management: Responsible for administration of the department's work order system, HoME (Housing Management Enterprise) including data accuracy and integrity, coordination of program updates, database management, and working toward continuous improvement. Track workflow of work orders and requests, utilizing data to ensure services are completed in a timely manner; reviewing data for pattern and trend analysis, and other metrics as appropriate.
  • Analysis and Planning: Responsible for planning out the cyclical tasks associated with maintenance processes such as EOT/SOT, December lockdown, Move In, and regular maintenance projects. Assist with the unit's spring term plan to accommodate preventative maintenance needs in conjunction with other unit initiatives (spring term cleaning, capital plans, move outs, allocations, etc).
  • Customer Service: Provide excellent customer service to all stakeholders (including students and staff), often during more urgent facility issues matters that require quick/concise communication as new information promptly develops. Ensure timely response and follow through to make sure issues are resolved to client satisfaction.
  • Fiscal Management: Ensuring the residence facilities and the services within are well preserved and replacements/repairs are planned and coordinated with those impacted. Provides input to the budget for future considerations from relevant data resources. Responsible for all fiscal transactions and decisions with work/repairs/replacements up to 300K per community.
  • Operations Management: Safety and Security: Responsible for management of all key related functions, including audits, permit and lockbox administration. Attends scheduled safety walks (two per year). Responsible to satisfy all required departmental safety initiatives including administering inspections, hazard reports or implementing work orders/reviews as a direct result of the safety walks/audits.
Qualifications
  • College Diploma in Office Administration, Business Administration or related discipline or equivalent combination of education and/or experience required.
  • Valid class G driver's license with a good driving record; must be insurable.
  • Minimum of 1 year experience performing duties related to the above mentioned key accountabilities in an office work environment.
  • Demonstrated experience with customer relations, record keeping, facilities management, purchasing and/or scheduling work management.
  • Experience using HoME or other work order systems.
  • Working knowledge of facilities maintenance and operations and/or Residence/Student life background and knowledge of the UW community and culture a definite asset.
  • Demonstrated ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office software to include Word, Excel, PowerPoint and the Internet.
  • Successful candidate will be required to submit a clear Criminal and Vulnerable Sector Check.