Residence Life Coordinator

2 months ago

Kitchener, Ontario, Canada University of Waterloo Full time
Job Title: Residence Life Coordinator

Join the University of Waterloo team as a Residence Life Coordinator and play a vital role in shaping the student experience within our residence communities.

About the Role

The Residence Life Coordinator is responsible for ensuring the effective delivery of the student experience within an assigned student residence(s). This position acts as an advisor and support to students living in residence, with a focus on their holistic development.

Key Responsibilities
  • Engage with students who present with personal and/or transitional challenges related to their integration into the residence community and University setting.
  • Build rapport with students within case management portfolios and support them in connecting to on-campus and/or off-campus resources.
  • Execute the administration of the conduct process across residences through appropriate application of residence policy and procedures.
  • Facilitate student conduct processes and management of student issues, such as drug and alcohol infractions, roommate challenges, and behavioral issues.
  • Facilitate educational conversations and issue appropriate restorative or educational sanctions in accordance with the Case Management Strategy.
  • Lead difficult conversations with students who experience challenges related to mental health, substance use, sexual violence, homesickness, isolation, academic stress, and more.
  • Respond to various levels of human crisis, such as self-harm, thoughts of suicide, disclosure of sexual violence, anxiety attacks, and other emergencies.
  • Maintain confidential records of students within case management portfolios using internal databases.
  • Collaborate with Case Support Coordinators to manage complex and critical student cases.
  • Ensure the rights of individuals and the community are upheld through appropriate use of policy and regulation.
Supervision and Human Development
  • Provide day-to-day guidance, direction, and oversight to 10-18 Residence Life Dons in the development of a positive residence community.
  • Effectively supervise and support Residence Life Don Team Leaders by providing day-to-day guidance, direction, and oversight.
  • Participate in and make decisions regarding the recruitment and training of student-staff positions.
  • Provide leadership in student-staff meetings and communicate regularly with the Manager, Residence Life, regarding student-staff and student concerns while upholding confidentiality.
  • Complete performance evaluations for direct reports and provide ongoing developmental feedback and coaching between evaluations.
  • Support student-staff by redirecting individual and community actions or concerns towards restorative and educational initiatives that contribute to an atmosphere of accountability and responsibility.
  • Role model visibility, availability, and approachability with all staff, student-staff, and students, including engaging in evening and weekend responsibilities with the community.
  • Meet on a biweekly basis with student-staff and support the execution of weekly team meetings.
Community Development & Program Administration
  • Contribute to the delivery of Student Development and Residence Experience's (SDRX) programs and services to support students in achieving priority developmental and educational outcomes.
  • Establish and promote a safe and healthy community within assigned residence areas, including organizing and prioritizing effective management of student experience operations.
  • Understand the needs of students in residence and ensure that programming facilitates community engagement across residence.
  • Provide leadership to all student-staff as they create, execute, and evaluate intentional programs, ensuring Don programs support student needs and diversity.
  • Administer a community fund budget for the use of facilitating community building efforts for students and Dons, submitting expense reports for reconciliation purposes.
  • Oversee the spending of Don community funds and ensure accuracy of their budget reconciliation as required.
  • Respond to and/or direct student inquiries in a timely manner, including forwarding maintenance concerns, facilitating room change requests, and providing referrals to additional campus resources.
  • Participate in and contribute to an assigned portfolio, which involves planning, executing, and assessing its effectiveness in residence, assuming responsibility for additional portfolios as assigned by Manager, Residence Life.
  • Prioritize consistency of program administration across all residence areas by collaborating and communicating with peers, direct reports, and Manager, Residence Life.
Training and Development
  • Coordinate the development and delivery of bi-annual student-staff training.
  • Remain knowledgeable and committed to student development theory and guiding principles within student affairs, drawing on these bodies of knowledge when coaching student-staff and students.
  • Encourage, organize, and execute educational and developmental programs within residence to foster an atmosphere of personal development, academic enrichment, and community engagement.
  • Support students and student-staff through their transition into the residence community and provide guidance and advisement to individuals for their own enrichment.
  • Contribute to an atmosphere of team and personal development by leading and supporting team-based initiatives, engaging in team projects, and supporting peers' projects.
Interdepartmental Collaboration
  • Liaise with members of the department, including Residence Services, Residence Learning, Residence Hospitality Experience, Maintenance & Security Services, Housing Occupancy & Marketing Services, and campus partners, to facilitate the seamless execution of the student experience within residence.
  • Provide support to Housing department during regular end-of-term and start-of-term operations, including end-of-term room checks, managing move-in or move-out student issues, and supporting with building lockdown processes between terms.
Qualifications
  • Bachelor's degree or equivalent education and experience.
  • 1-3 years' experience in a full-time Student Affairs position, or equivalent.
  • Experience supervising direct reports and managing difficult conversations.
  • Experience training/mentoring student staff is required.
  • Experience providing support to persons on matters related to mental health.
  • Proven ability to work autonomously with limited supervision.
  • Demonstrated ability to work in a team-based environment and prioritize consistency.
  • Strong oral and written communication skills.
  • Effective presentation and meeting facilitation skills.
  • Excellent coaching and conflict management skills.
  • Demonstrated ability to remain calm in crisis response and exercise sound judgment.
  • Vulnerable Sector Check required.
  • Emergency First Aid & CPR A required.

  • Residence Facility Coordinator

    1 month ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Job SummaryThe Residence Facility Coordinator is a key role within UW Residences, responsible for managing facility and security-related issues. This position provides initial assessment and coordination of issues, ensuring timely and efficient responses.Key ResponsibilitiesEvaluation and AssessmentFirst point of contact for facility and security issues,...

  • Residence Facility Coordinator

    1 month ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Job SummaryThe Residence Facility Coordinator is a key role within UW Residences, responsible for managing facility and security-related issues. This position provides initial assessment and coordination of issues, ensuring timely and efficient responses.Key ResponsibilitiesEvaluation and AssessmentFirst point of contact for facility and security issues,...

  • Transportation Coordinator

    3 days ago

    Kitchener, Ontario, Canada Schlegel Villages Full time

    At Schlegel Villages, we are seeking an experienced and compassionate Transportation Coordinator to support our residents in a part-time capacity.The ideal candidate will have a minimum of 3 years of experience as a licensed driver and be at least 25 years of age.As a Transportation Coordinator, you will be responsible for safely transporting residents on a...

  • Registered Practical Nurse

    2 weeks ago

    Kitchener, Ontario, Canada Schlegel Villages Full time

    At Schlegel Villages, we are redefining elder care through innovative Village design and culture change.We are seeking a Registered Practical Nurse to join our team, who will support and embrace our resident-centered social culture and deliver the highest quality of personal care to our residents.As a key member of our Village and neighbourhood...

  • Employee Experience Coordinator

    2 months ago

    Kitchener, Ontario, Canada Sun Life Full time

    Job SummaryThe People Services Specialist is a key role within Sun Life, responsible for providing exceptional support to employees across various regions. This position requires a strong understanding of HR policies, procedures, and systems, as well as excellent communication and problem-solving skills.Key ResponsibilitiesProvide front-line coaching and...

  • Employee Experience Coordinator

    2 months ago

    Kitchener, Ontario, Canada Sun Life Full time

    Job SummaryThe People Services Specialist is a key role within Sun Life, responsible for providing exceptional support to employees across various regions. This position requires a strong understanding of HR policies, procedures, and systems, as well as excellent communication and problem-solving skills.Key ResponsibilitiesProvide front-line coaching and...

  • Transportation Coordinator

    2 weeks ago

    Kitchener, Ontario, Canada Schlegel Villages Full time

    We are seeking a compassionate and experienced driver to support our residents in various outings.In this role, you will drive our Village Bus or Van to transport residents along with our Recreation Team Members. The position may require stopping at various sites and walking with residents and team members participating in site seeing or activities as...

  • Transportation Coordinator

    4 weeks ago

    Kitchener, Ontario, Canada Schlegel Villages Full time

    We're seeking a compassionate and experienced driver to support our residents.In this role, you'll transport residents on outings with our Recreation Team Members, stopping at various sites and walking with residents and team members as needed.This part-time position includes days, evenings, and weekends.You'll be part of our family-owned and operated...

  • Transportation Coordinator

    4 weeks ago

    Kitchener, Ontario, Canada Schlegel Villages Full time

    We're seeking a compassionate and experienced driver to support our residents.In this role, you'll transport residents on outings with our Recreation Team Members, stopping at various sites and walking with residents and team members as needed.This part-time position includes days, evenings, and weekends.You'll be part of our family-owned and operated...

  • Data Management and Business Intelligence Director

    4 weeks ago

    Kitchener, Ontario, Canada Sun Life Full time

    Job Title: Director, Data Management and Business IntelligenceAt Sun Life, we're seeking a highly skilled Director, Data Management and Business Intelligence to join our team. As a key member of our organization, you'll play a critical role in driving business growth and success through data-driven insights.Key Responsibilities:Develop and manage analytics...

  • Data Management and Business Intelligence Director

    4 weeks ago

    Kitchener, Ontario, Canada Sun Life Full time

    Job Title: Director, Data Management and Business IntelligenceAt Sun Life, we're seeking a highly skilled Director, Data Management and Business Intelligence to join our team. As a key member of our organization, you'll play a critical role in driving business growth and success through data-driven insights.Key Responsibilities:Develop and manage analytics...

  • Lead Software Engineer

    4 weeks ago

    Kitchener, Ontario, Canada Sun Life Financial Full time

    Job Title: Lead Software Engineer - PegaAt Sun Life Financial, we're committed to creating a diverse and inclusive work environment where our employees can thrive. As a Lead Software Engineer - Pega, you'll play a key role in designing and delivering complex Pega case management projects.Key Responsibilities:Lead the technical delivery of Pega solutions,...

  • Lead Software Engineer

    4 weeks ago

    Kitchener, Ontario, Canada Sun Life Financial Full time

    Job Title: Lead Software Engineer - PegaAt Sun Life Financial, we're committed to creating a diverse and inclusive work environment where our employees can thrive. As a Lead Software Engineer - Pega, you'll play a key role in designing and delivering complex Pega case management projects.Key Responsibilities:Lead the technical delivery of Pega solutions,...

  • Digital Mail Services Coordinator

    3 weeks ago

    Kitchener, Ontario, Canada Sun Life Financial Full time

    Job Title: Digital Mail Services AdministratorAt Sun Life Financial, we're committed to delivering exceptional service to our customers. As a Digital Mail Services Administrator, you'll play a critical role in ensuring the smooth operation of our digital mail services.Key Responsibilities:Operate a scanner to capture and index documents accurately and...

  • Pega Technical Lead

    3 weeks ago

    Kitchener, Ontario, Canada Sun Life Financial Full time

    Job Title: Lead Software Engineer - Pega Solution DesignerAt Sun Life, we're committed to creating a dynamic and inclusive work environment where our employees can thrive. As a Lead Software Engineer - Pega Solution Designer, you'll play a key role in shaping the future of our technology landscape.Job Summary:We're seeking an experienced Pega solution...

  • Enterprise Data Architecture Director

    2 months ago

    Kitchener, Ontario, Canada Sun Life Full time

    Job DescriptionKey Responsibilities:Lead the design and implementation of advanced data architectures, including event streaming and data fabric, to support advanced marketing needs.Develop data architecture patterns and define playbooks for data technologies.Evaluate and analyze structural requirements for new software and applications in the customer data...

  • Enterprise Data Architecture Director

    2 months ago

    Kitchener, Ontario, Canada Sun Life Full time

    Job DescriptionKey Responsibilities:Lead the design and implementation of advanced data architectures, including event streaming and data fabric, to support advanced marketing needs.Develop data architecture patterns and define playbooks for data technologies.Evaluate and analyze structural requirements for new software and applications in the customer data...

  • Clinical Services Director

    2 weeks ago

    Kitchener, Ontario, Canada Schlegel Villages Full time

    Unlock the Potential of Our ResidentsWe are seeking a highly skilled and compassionate Clinical Services Director - Retirement to join our team at The Village at Winston Park in Kitchener, Ontario.Key Responsibilities:Provide leadership and oversight for the clinical services of Retirement, ensuring the highest quality of care for our residents.Lead assigned...

  • Assistant Director of Wellness Retirement

    4 weeks ago

    Kitchener, Ontario, Canada Schlegel Villages Full time

    Unlock a Rewarding Career in Elder CareSchlegel Villages is seeking a dedicated and compassionate Assistant Director of Wellness Retirement to join our team at The Village at Winston Park in Kitchener, Ontario.About the RoleProvide leadership and oversight for clinical services in Retirement, ensuring high-quality care and support for our residents.Lead...

  • Senior Software Engineer

    2 months ago

    Kitchener, Ontario, Canada Sun Life Full time

    Job Title: Senior Software EngineerJob Summary:We are seeking a highly skilled Senior Software Engineer to join our Canadian IT – Platform and Engineering team. As a key member of our team, you will be responsible for designing, developing, and deploying Java REST web service APIs and microservices using Docker and Kubernetes.Key Responsibilities:Lead and...