Optical Retail Manager
1 month ago
Role Overview
As an Assistant Manager at LensCrafters, you will play a key role in driving business results and delivering exceptional customer experiences. You will be responsible for leading and developing a high-performing team, while also driving sales growth and improving store operations.
Key Responsibilities
- Deliver quality and improvement to exceed key performance indicators (KPIs): Comp Sales, % Sales to Plan, Conversion & Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth & Retention Goals, Net Promoter Score, Current year objectives
- Support store business plans to maximize sales and profit
- Partner with store manager to lead and develop team
- Deliver clear, constructive, timely feedback and partner with Store Manager on development
- Execute visual directives and maintain store appearance
- Maintain positive working relationship with doctors
- Promote team compliance to all policies
- Perform administrative duties
- Work a flexible schedule, including nights and weekends
Requirements
- High School graduate or equivalent
- 1+ year(s) management/supervisory experience with direct reports
- Knowledge of retail operations, processes, and policies
- Strong basic math skills
- Familiarity with cash register, computers, and calculators
- Must have a strong command of the English language for all written correspondence and oral communication
- Strong communicator and listener
- Demonstrated high-level of selling skills
- Proven ability to problem solve
Preferred Qualifications
- College degree or equivalent
- Previous experience in leadership position within retail and customer service industry
- Knowledge of basic optics
- Knowledge of current store merchandise
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- Brand Final Inspector Certification
- Brand Quality, Fitting & Adjusting Program
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