Optical Retail Manager

1 month ago


Brampton, Ontario, Canada EssilorLuxottica Full time

Role Overview

As an Assistant Manager at LensCrafters, you will play a key role in driving business results and delivering exceptional customer experiences. You will be responsible for leading and developing a high-performing team, while also driving sales growth and improving store operations.

Key Responsibilities

  • Deliver quality and improvement to exceed key performance indicators (KPIs): Comp Sales, % Sales to Plan, Conversion & Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth & Retention Goals, Net Promoter Score, Current year objectives
  • Support store business plans to maximize sales and profit
  • Partner with store manager to lead and develop team
  • Deliver clear, constructive, timely feedback and partner with Store Manager on development
  • Execute visual directives and maintain store appearance
  • Maintain positive working relationship with doctors
  • Promote team compliance to all policies
  • Perform administrative duties
  • Work a flexible schedule, including nights and weekends

Requirements

  • High School graduate or equivalent
  • 1+ year(s) management/supervisory experience with direct reports
  • Knowledge of retail operations, processes, and policies
  • Strong basic math skills
  • Familiarity with cash register, computers, and calculators
  • Must have a strong command of the English language for all written correspondence and oral communication
  • Strong communicator and listener
  • Demonstrated high-level of selling skills
  • Proven ability to problem solve

Preferred Qualifications

  • College degree or equivalent
  • Previous experience in leadership position within retail and customer service industry
  • Knowledge of basic optics
  • Knowledge of current store merchandise
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • Brand Final Inspector Certification
  • Brand Quality, Fitting & Adjusting Program


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