Software Implementation Specialist

2 weeks ago

Calgary, Alberta, Canada Pandell - An ESG Company Full time

About Our Project Services Team

Pandell's Project Services team is a fast-paced, high-performing team responsible for facilitating the implementation of the Pandell suite of 12+ product groups. We're looking for a talented individual to join our team as a Software Implementation Specialist.

Key Responsibilities

  • Manage a portfolio of small to medium-scale client implementations.
  • Responsible for software implementation, data conversion and product upgrade projects for new and existing Pandell customers.
  • Lead meetings with clients to discuss product implementation and statuses.
  • Participate in organizing project and development activities for assigned projects.
  • Preparation and on-going updates of client and internal project plans (milestones, tasks, timeline, etc.)
  • Participation in the creation of Work Order and Statement of Work documentation.
  • Liaise between customers, Pandell data conversion/development teams, and business subject matter experts to ensure that business needs are identified, defined, and documented.
  • Facilitate the analysis, planning, and execution of solutions to resolve various customer requests.

Requirements

  • 5+ Years of experience in Software Implementation, Project Management, or equivalent experience.
  • Excellent written and verbal communication skills.
  • Superior organizational and time management skills.
  • Strong analytical/problem-solving skills, along with acute attention to detail.
  • Experience working with cross-functional teams including business analysts, data conversion specialists, developers and quality assurance analysts.
  • Ability to multitask and prioritize tasks in a fast-paced work environment.
  • Ability to collaborate and build strong relationships with clients, at both the operational and leadership levels.
  • Motivated individual who is a self-starter and takes initiative.
  • Experience with MS Office (Excel, Word, Projects, PowerPoint, etc.).
  • Working knowledge or experience with internal collaboration tools such as Jira and Confluence.
  • Ability to use right-size tools and techniques to fit the project at hand.

What Makes You Extra Awesome

  • Experience in Financial and Capital Accounting.
  • Familiarity with Oil & Gas industry and product applications
  • SQL knowledge

Benefits

  • Flexible optional home/office work environment
  • Flexible hours
  • Competitive benefits package (100% dental reimbursement)
  • Training budget & Programs
  • Fully stocked kitchen (never pack your lunch again)
  • Games room & lounge area
  • Virtual & In-person social activities & learning events
  • Spending account toward personal fitness and electronics purchases
  • Shared community cards
  • Awesome new development machines (full accessories & dual monitor)

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