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Process Management and Administration Manager
2 months ago
We are seeking a highly skilled and experienced Manager to lead our Process Management and Administration team. As a key member of our organization, you will be responsible for driving business process improvements, ensuring operational excellence, and fostering a culture of innovation and collaboration.
Key Responsibilities- Lead a team of specialists in process management and administration, providing guidance and coaching to ensure consistent support across operational groups.
- Develop and implement business process improvements, leveraging expertise in financial transactions and back-office operations to drive efficiency and productivity.
- Collaborate with cross-functional teams to identify and resolve complex issues, ensuring seamless execution of transactions and events related to client accounts.
- Provide strategic guidance to team members during periods of change, fostering a culture of adaptability and promoting high levels of employee engagement.
- Develop and maintain a proactive understanding of business unit policies and procedures, effectively communicating updates as necessary.
- At least 5 years of experience in a diverse, client-centric service environment, demonstrating a strong commitment to customer satisfaction and service excellence.
- Post-secondary degree or diploma in a relevant business discipline, providing a solid foundation in business principles and practices.
- In-depth knowledge of financial transactions and back-office operations, ensuring a thorough understanding of the processes and procedures involved.
- Strong leadership skills, with the ability to coach and develop team members, prioritize tasks, and manage multiple responsibilities.
- Exceptional communication skills, with the ability to clearly and effectively interact with various levels of staff, including senior management and cross-functional teams.
IG Wealth Management is a leading diversified wealth and asset management company, providing a broad range of financial planning and investment management services to help Canadians meet their financial goals. We are committed to delivering exceptional client experiences and fostering a culture of innovation, collaboration, and excellence.
We are an accessible employer committed to providing a barrier-free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
