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Loss Prevention Investigator

2 months ago

Richmond, British Columbia, Canada London Drugs Full time
Job Title: Loss Prevention Investigator

London Drugs is seeking a highly skilled Loss Prevention Investigator to join our team. As a Loss Prevention Investigator, you will be responsible for conducting thorough investigations into internal integrity issues, claims, information privacy, loss of inventory, organized retail crime, or serious financial crime.

Key Responsibilities:
  • Protect all company assets and reduce losses through effective security measures.
  • Investigate unlawful acts of employees or patrons of company locations, ensuring compliance with security standards and regulations.
  • Recommend security systems, such as electronic detection devices and access devices, to enhance security.
  • Obtain information for use in civil and criminal litigation matters or for other purposes, maintaining confidentiality and adhering to company policy.
  • Plan and lead efficient investigations using team resources and equipment, following company policy and procedures.
  • Maintain accurate and detailed investigation records, ensuring all reports and files are completed to company standard.
  • Collaborate with Area Loss Prevention to accomplish department directives and maintain confidentiality of sensitive information.
  • Participate in the development and completion of Loss Prevention audits to detect internal losses, Organized Retail Crime activity, and policy and procedure breakdowns.
  • Travel to company locations or industry events as required, maintaining a professional demeanor and adhering to company policies.
  • Be aware of and report incidents that could adversely affect employee morale.
  • Attend and train others on requirements for attending court and legal proceedings, providing testimony as directed or requested by the Courts.
  • Report policy breaches, procedural errors, or performance issues to Loss Prevention management immediately.
  • Meet company, team, and individual goals and expectations for performance and quality of work.
Requirements:
  • A minimum of two years of loss prevention or related security industry experience or related retail experience.
  • Experience in leading and completing complex internal investigations within Company and industry standards.
  • Education specific to the role, such as criminology, emergency management, justice, or security management, or audit.
  • Completion of Advanced Interviewing skills training, with experience conducting a variety of advanced structured interviews.
  • Knowledge of intrusion systems, fire alarm systems, video surveillance, access and key control, asset tracking, and perimeter protection.
  • Advanced understanding of field interviews and case building in various areas.
  • Minimum of one year experience with advanced knowledge of investigative techniques, interviewing methods, and rules of evidence as they pertain to criminal civil investigations.
  • Ability to obtain a Novice or Full Class 5 Driver License within the province of British Columbia and have full access to a motor vehicle within 6 weeks of hire date.
  • Able to obtain a BC Security License, including the Registrar conducting criminal record, police information, and correctional service record checks.
  • English language fluency for Listening, Speaking, Reading, and Writing.
What We Offer:
  • Comprehensive medical, dental, prescription drug, and vision coverage for you and your family.
  • Ongoing In-House Training & Education Courses.
  • Lifelong learning opportunities.
  • Employee Family Assistance Program.
  • Free confidential counseling.
  • Company matched RRSPs.
  • Health & Wellness benefits.
  • Employee Recognition Program.
  • Employee Discount Program.