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Loss Prevention Investigator
1 month ago
The Loss Prevention Investigator will be responsible for conducting thorough investigations into internal integrity issues, claims, information privacy, loss of inventory, organized retail crime, or serious financial crime. This role ensures compliance with security standards and regulations, and conducts investigations in a professional, legal, ethical, and efficient manner.
Key Responsibilities
Protect all company assets and reduce losses
Investigate unlawful acts of employees or patrons of company locations
Recommend security systems such as electronic detection devices and access devices
Obtain information for use in civil and criminal litigation matters or for other purposes
Plan and lead efficient investigations using team resources and equipment in a safe, legal, and ethical manner while following company policy and procedures
Maintain Investigations records, ensuring all reports and files are completed to company standard and within policy
Maintain confidentiality of any issues related to the company or loss prevention department
Participate in the development and completion of Loss Prevention audits to detect internal losses, Organized Retail Crime activity, and policy and procedure breakdowns
Travel to any company location or on behalf of company to industry events when required
Be cognizant of and report incidents which could adversely affect the morale of employees
Attend, and train others on requirements for attending court and legal proceedings; provide testimony as directed or requested by the Courts
Report any policy breaches, procedural errors, or performance issues to Loss Prevention management immediately
Meet company, team, and individual goals and expectations for performance and quality of work for all duties as assigned by Investigations Management, or Assistant General Manager of Loss Prevention
Requirements
A minimum of two years of loss prevention or related security industry experience or related retail experience
Experience (one year preferred) in leading and completing complex internal investigations within Company and industry standards
Education specific to role such as criminology, emergency management, justice or security management, or audit
Completion of Advanced Interviewing skills training (ie. Wicklander-Zulawski, PEACE), with experience (two years preferred) conducting a variety of advanced structured interviews
Knowledge of intrusion systems, fire alarm systems, video surveillance, access and key control, asset tracking, and perimeter protection
Advanced understanding of field interviews and case building in various areas
Minimum of one year experience with advanced knowledge of investigative techniques, interviewing methods, and rules of evidence as they pertain to criminal civil investigations
Ability to obtain a Novice or Full Class 5 Driver License within the province of British Columbia and have full access to a motor vehicle within 6 weeks of hire date
Able to obtain a BC Security License. This will include the Registrar conducting criminal record, police information and correctional service record checks
English language fluency for Listening, Speaking, Reading and Writing
London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
