Senior Customer Service and Advice Leader
2 weeks ago
We are seeking a Senior Customer Service and Advice Leader to join our team at TD. As a leader in customer service and advice, you will be responsible for managing a medium to large sized branch/team and overseeing the overall discipline and strategy for the branch while aligning to enterprise best practices.
Key Responsibilities:- Manage a team of customer service and advice colleagues, providing leadership, guidance, and coaching to ensure excellent customer experience.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Lead by example, promoting a positive and inclusive work environment that fosters open communication and collaboration among team members.
- Work closely with cross-functional teams to achieve business objectives and drive growth.
- Ensure compliance with regulatory requirements and bank policies, maintaining a culture of risk management and control.
- Mentor and develop talent within the team, identifying opportunities for growth and development.
To be successful in this role, you will require:
- A strong background in customer service and advice, with a minimum of 5 years of relevant experience.
- An undergraduate degree and/or equivalent education and training.
- Branch Compliance Officer (BCO) course completion and/or IFIC or CSC certification.
- Excellent leadership, communication, and interpersonal skills.
- A proven track record of achieving business objectives and driving growth.
In return for your hard work and dedication, we offer a competitive salary range of $95,000 - $125,000 per annum, depending on experience and qualifications.
You will also enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as access to our employee assistance program.
At TD, we value diversity, equity, and inclusion, and we strive to create an inclusive workplace where everyone feels valued and respected.
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Customer Experience Lead
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Senior In-House Counsel
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Moncton, New Brunswick, Canada BioScript Logistics Inc. Full time**Company Overview:**BioScript Logistics Inc. is a Canadian leader in specialty health care, committed to simplifying access to specialty care for people with chronic health conditions and rare diseases.We offer a competitive total rewards package and paid time off to volunteer, as well as donation programs, local community engagement activities, national...
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Customer Service Associate
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Senior Legal Professional
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Senior Corporate Lawyer for Business Strategy
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Moncton, New Brunswick, Canada Atlantic Lottery Corporation Full timeAtlantic Lottery Corporation is seeking a visionary President & Chief Executive Officer to spearhead its growth and competitiveness in the global market.The ideal candidate possesses at least 10 years of senior management experience, with a proven track record of embracing change and leading medium to large organizations. They hold an undergraduate degree in...
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Customer Service Ambassador
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Moncton, New Brunswick, Canada beBee Professionals Full time $30,000 - $45,000{"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and friendly Customer Service Representative to provide exceptional service to our customers in Moncton, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with colleagues to...
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Customer Service Representative
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Customer Service Specialist
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