Customer Service Representative

1 month ago


Vancouver, British Columbia, Canada BMO Full time
Job Summary

BMO Financial Group is seeking a Customer Service Representative to deliver exceptional service to customers and prospects. As a key member of our team, you will identify customer needs and provide advice and guidance on financial solutions that meet their individual needs.

Key Responsibilities
  • Deliver exceptional customer service through various channels, including in-branch, phone, and digital platforms.
  • Identify customer needs and provide personalized advice and guidance on financial solutions.
  • Work collaboratively with colleagues and partners to deliver a seamless customer experience.
  • Support operational activities, including inventory management, escalated service requests, and filing.
  • Manage cash transactions and reconcile discrepancies.
  • Execute routine tasks within service level agreements.
  • Act as a key member of a collaborative and versatile team.
  • Proactively seek opportunities to improve the customer experience.
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field is desirable.
  • High-level knowledge of personal, commercial, and partner offers.
  • Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
What We Offer

BMO Financial Group offers a competitive salary range of $33,850.00 - $44,000.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

We are committed to an inclusive, equitable, and accessible workplace, where everyone has the opportunity to grow and make an impact. Accommodations are available on request for candidates taking part in all aspects of the selection process.



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