Digital Marketing Success Strategist

1 week ago

Toronto, Ontario, Canada Creative Niche Full time
Job Description

Creative Niche is partnering with one of Canada's fastest growing Digital Marketing Agencies. We are looking for a Client Success Manager with Google Ads experience.

Responsibilities:
  • Serve as the primary point of contact for a portfolio of clients, each leveraging Google Ads to achieve their business goals.
  • Coordinate seamlessly with internal teams to deliver tailored insights and guidance.
  • Conduct regular check-in meetings with clients to discuss performance of their Google Ads campaigns, address any challenges, and offer consultative guidance based on your expertise.
  • Collaborate with media buying teams to ensure Google Ads campaigns are interpreted and communicated effectively.
  • Monitor and maintain high client satisfaction levels, focusing on performance and overall ROI.
  • Play a vital role in refining and upholding efficient systems, processes and procedures within the Client Success Department.
Qualifications:
  • Minimum 3 years in a client-facing role within a digital marketing environment; previous agency experience is a plus.
  • Strong knowledge or previous experience working within Google Ads (campaign creation and optimization).
  • Strong communication skills and proven capabilities consulting with clients.
  • Exceptional ability to identify and navigate challenges using both emotional intelligence and logical reasoning.
  • Ability to manage a diverse client portfolio and multiple projects at a time.
  • Customer-First Mindset - prioritizing the client needs and experiences.
What We Offer

We are offering an estimated salary range of $60,000 - $80,000 per year, depending on experience.

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