Membership Coordinator

1 week ago


Vancouver, British Columbia, Canada The Arbutus Club Full time

Membership Administrator

The Arbutus Club, a renowned Vancouver landmark since 1964, is committed to providing a welcoming and safe work environment. Our motto, 'Putting Families First,' reflects our values and dedication to excellence.

As the Membership Administrator, you will serve as the primary point of contact for member inquiries, ensuring timely and effective communication. Your exceptional organizational skills and strong communication abilities will be essential in providing a positive experience for members and guests.

This role is critical in maintaining the accuracy and up-to-date status of our membership database. The ideal candidate will be a detail-oriented and customer-focused individual who can work well under pressure and multitask effectively.

Benefits and Perks

• Competitive salary based on experience

• Daily meal allowance of $12.50

• Comprehensive benefits package, including health and dental benefits after 3 months of employment

• Healthcare and Lifestyle spending account and RRSP matching after 1 year of employment

• Free on-site staff parking and corporate discount for local gym membership

• Opportunities for professional growth and development within the Club

Duties and Responsibilities

• Respond to member inquiries regarding their accounts in a timely manner

• Responsible for correspondence to members in both email and letter format

• Support the Membership Director with various administrative tasks and projects as needed

• Maintain accurate and up-to-date membership records in our system

Requirements and Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • Minimum of three years of experience working in an administrative/customer service role
  • Associates, bachelor's degree, diploma, or certificate in business or office administration program considered an asset
  • Ability to work well under pressure and multitask effectively


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