Private Banking Associate

2 weeks ago


Westmount, Quebec, Canada Royal Bank of Canada Full time

Job Description

What is the opportunity?

As a key member of the Private Banking team, the Private Banking Associate is responsible for delivering exceptional client experiences by fulfilling incoming servicing requests and identifying unmet client needs through daily interactions. This role champions digital education to enable clients to engage with RBC through their preferred channels.

Key Responsibilities

  • Deliver high-level service and support to clients, specializing in everyday banking expertise and the Black Card Experience.
  • Provide tailored client experiences for incoming servicing requests, in person, via email, and over the phone.
  • Resolve client concerns in a professional, timely, and accurate manner.
  • Maximize technology usage and champion digital education to enable clients to engage with RBC through their preferred channels.

Requirements

  • Minimum 2-3 years of banking experience.
  • Strong written and verbal communication skills in English and French.
  • Strong working knowledge of Microsoft Office Suite.
  • Proven client service skills.
  • Excellent organizational skills.

What's in it for you?

RBC offers a comprehensive Total Rewards Program, including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable. Our leaders support your development through coaching and managing opportunities. You'll have the ability to make a lasting impact and work in a dynamic, collaborative, and progressive team.



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