Customer Service Specialist for Dealership Software
2 weeks ago
PBS Systems is a leading provider of dealership management systems in North America. We're seeking an organized and enthusiastic individual to join our Client Services team as a Parts Customer Service Representative.
About PBS Systems:
We're the third-largest DMS provider to the retail automotive industry, serving hundreds of new users each month. Our software platform offers a comprehensive solution for sales, service, inventory management, and accounting modules.
The Opportunity:
As a Parts Customer Service Representative, you'll provide excellent training to new and existing customers on our software's Parts module. This involves assisting customers during installation and training, ensuring they receive professional and timely support.
Responsibilities:
- Handle incoming issues, concerns, and requests through various support channels (phone, email, live chat) within the department, addressing them promptly and professionally
- Log and document customer interactions within our ticketing system, requesting escalations when necessary
- Collaborate with other departments to streamline service delivery and identify opportunities for process improvements
- Maintain knowledge and understanding of our software and supporting infrastructure
- Achieve and exceed KPI targets and other metrics defined by the department
- Participate in ongoing professional development and cross-training as recommended by your Team Lead
Qualifications:
- High school diploma or equivalent required
- Valid driver's license
- Excellent computer skills, including Microsoft products (Windows 10/11, Outlook, Excel, Word, Teams)
- Previous customer service, helpdesk, or dealership experience considered an asset
- Strong communication and listening skills, with ability to communicate clearly and professionally
What we offer:
- Internal promotion and growth opportunities
- Education department dedicated to helping you with professional and personal development
- Competitive base salary ($45k - $56k per year)
- Free parking and staff events
- Bonus for product certification up to $4,800 per year
- Staff discounts with GM, Dell, and more
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