Service Designer Lead for Integrated Service Delivery
6 days ago
Rubicon Path is seeking a highly experienced Service Designer Lead to join our team. This role offers a competitive salary of $120,000 - $180,000 per annum.
About the RoleIn this position, you will be responsible for leading and coordinating multi-disciplinary service design projects aimed at mapping current state from a user-centered perspective and identifying opportunities for re-engineering service strategies, processes, methods, and practices.
You will lead research and development of service design models and assess opportunities based on user-centered design to recommend cost-effective solutions supporting OPS business needs.
The ideal candidate will have more than 7 years of experience with solution functional design and experience working with the Microsoft MS Dynamics 365 CRM or Salesforce CRM.
Responsibilities- Lead and coordinate concurrent service design projects to identify the current state and propose opportunities for service improvement in integrated service delivery solutions, business processes, and methods.
- Act as the primary service design consultant within multidisciplinary project teams, defining the project approach and leading key service design activities.
- Plan, lead, and coordinate the design, development, prototype testing, and implementation of new solutions for service delivery.
- Review service design aspects post-implementation to assess performance of new processes and practices and facilitate continuous improvement.
- More than 7 years of experience with solution functional design
- Experience with the Microsoft MS Dynamics 365 CRM or Salesforce CRM
- Experience with FIGMA Prototyping
- Experience with User Experience & User Interface Design
- Experience with GIS Solutions
- Experience with SEO, journey mapping, user stories, information architecture, content auditing and evaluation, wireframing, prototyping, persona development, user research, and content testing.
This is a hybrid role that requires working 3 days onsite and 2 days remotely. We offer a dynamic work environment that fosters collaboration and innovation.
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