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About EightSix Network
We are a dynamic and innovative company that values exceptional customer service and cultural diversity.
Job Description
As a Customer Experience Specialist, you will play a vital role in delivering outstanding service to our clients. Your primary responsibilities will include:
- Providing assistance to customers in French and English, answering questions, and offering information about our products and services.
- Offering exceptional customer service through various channels, including phone, email, and live chat, while ensuring efficient handling times and friendly communication.
- Responding to post-sale customer inquiries, following up on customer questions related to orders or deliveries, and resolving issues through proactive follow-up and effective de-escalation strategies.
- Maintaining open communication with the Customer Experience team to address key issues in a timely manner.
- Liaising with our courier and warehouse partners to track orders and ensure smooth delivery for our customers.
- Building and managing relationships with various suppliers and vendors.
About You
We are looking for a highly motivated and adaptable individual who possesses the following qualities:
- You are coachable, flexible, and self-motivated, with a strong desire to learn and grow.
- You are a skilled multitasker who thrives in a fast-paced environment with a high volume of interactions.
- You are available to work full-time, with a flexible schedule that includes weekends and occasional evening shifts.
- You are willing to be adaptive and reorient priorities as new information is presented or developments occur.
- You are highly focused on providing exceptional service to our customers.
- You are detail-oriented, meticulous, and analytical, with a positive attitude and a passion for problem-solving.
- You are a team player who excels in a collaborative environment, with the ability to make decisions independently when required.
- You are skilled at working with diverse customer personalities and understanding their needs.
Qualifications and Experience
We are seeking an individual with the following qualifications and experience:
- Excellent communication skills, both written and spoken, with the ability to communicate in French.
- Experience in customer service roles or retail sales, with a strong understanding of customer needs and preferences.
- Proficiency in browser-based and mobile-based applications.
- Ability to work remotely with a steady internet connection.
- Availability to work weekends and occasional evening shifts.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are enthusiastic about this role and possess the required skills and experience, we encourage you to apply.
