Multilingual Customer Experience Specialist

2 months ago


Vancouver, British Columbia, Canada Arc'teryx Full time
Job Summary

We are seeking a highly skilled and multilingual Guest Services Representative to join our team at Arc'teryx. As a key member of our Guest Services and After-Sales team, you will provide exceptional customer experiences and helpful solutions for guests seeking answers about our products and services.

Key Responsibilities
  • Provide personalized resolutions through multiple channels of communication, recognizing the diverse needs of our guests.
  • Collaborate with a dynamic, high-performing team committed to both Guest Services and After-Sales support.
  • Represent the Arc'teryx brand and inspire continuous growth of guest loyalty.
  • Utilize a detailed understanding of Arc'teryx Guest Services and After-Sales procedures to answer inquiries regarding products, technical features, and repair.
  • Effectively manage your workload with consideration of our department's service level goals.
Requirements
  • Fluency in French is a requirement for this role.
  • Highly effective verbal and written communication skills.
  • Ability to read, write, fluently speak and understand the English language.
  • Proactive and comfortable communicating with customers via multiple channels.
  • Strong organizational, interpersonal, and problem-solving skills.
  • Strong attention to detail, including accurate data and order entry skills.
  • Proficient in Microsoft Office.
  • Ability to balance autonomy and collaboration.
  • Ability to inspire breakthrough thinking and continuous improvement.
What We Offer

A competitive salary range of $45,000 - $46,000 CAD per year, plus a bonus program and benefits package.



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