Client Support Specialist

2 weeks ago


Toronto, Ontario, Canada WoodGreen Full time

Company Overview

WoodGreen is a leading organization providing supportive housing and community care services to vulnerable individuals in Toronto. Our mission is to empower marginalized communities by providing innovative solutions, resources, and support.

Job Summary

We are seeking a skilled Client Support Specialist to join our team at 540 Cedarvale Ave. As a key member of our Supportive Housing Program, you will provide emotional support, feedback, and encouragement to program participants, promoting their participation and well-being.

Responsibilities

  • Interact with program participants, providing emotional support and facilitating their involvement in the program.
  • Support one-on-one interactions, implementing coordinated care plans, and assisting social workers with case management activities.
  • Maintain participant records, monitor progress, and contribute to evaluating Coordinated Care Plans.
  • Assist with intake processes, including applicant selection, interviews, and follow-up.
  • Collaborate with the team to evaluate program effectiveness, identify areas for improvement, and inform goal setting.
  • Support participants in achieving independence while in the program and within the community.
  • Liaise with service providers and community organizations to establish networks and secure housing options.
  • Recognize, assess, and respond to potential aggressive behavior or crisis situations, informing the team and management when necessary.
  • Perform delegated tasks, such as managing medication, arranging transportation, and accompanying participants to appointments.
  • Maintain accurate documentation and case notes, ensuring efficient record-keeping.

Requirements

  • Diploma in Social Service Work or related education.
  • 2+ years of experience working with older adults, mental health, addictions, and street involvement.
  • Ability to interact effectively with high-risk, marginalized, and vulnerable individuals.
  • Effective de-escalation and boundary-setting skills.
  • Excellent communication, interpersonal, and conflict resolution skills.

About the Role

This role offers a competitive salary of $20.94/hour, paid bi-weekly, and opportunities for professional growth and development in a dynamic and supportive environment. We are committed to providing an inclusive and barrier-free work environment and encourage applications from diverse candidates.


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