Client Support Specialist
4 weeks ago
Key Responsibilities:
The Production Agent will provide high-quality technical support to clients, ensuring timely resolution of issues and maintaining process SLAs. Key responsibilities include managing transactions, fielding client inquiries, documenting end-user information, and updating internal knowledge bases.
Key Skills:
- Effective communication and problem-solving skills
- Knowledge of assigned process, tools, and systems
- Ability to work in a team environment and provide excellent customer service
Requirements:
- Foundation to Competent Competency Levels in Process Knowledge
- Collaborative working and problem-solving skills
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Inclusive and supportive work environment
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