Family Services Manager

2 weeks ago

Winnipeg, Manitoba, Canada Ronald McDonald House Charities Full time

As a key member of the RMHC Manitoba management team, the Family Services Manager works under the direction of the Senior Family Services Manager to assist with management of the House program's family services. The Family Services Manager is responsible for managing the Weekend Family Services Coordinator and associates to ensure a welcoming and inclusive home away from home for families seeking the services and supports of RMHC Manitoba's House program. The Family Services Manager works closely with hospital partners, system family services colleagues, and community organizations. The Family Services Manager's mandate is to assist the Senior FS Manager to manage House family services harmoniously and work collaboratively with program staff to maintain the highest standards of organizational and mission delivery excellence.

Key Responsibilities:

  • Work under the direction and guidance of the Senior FS Manager
  • Ensure referral and admission procedures follow House policies and standards
  • Maintain highest level of family service mission delivery by providing support and resources to families
  • Liaise hospital partner referral sources and manage external resources
  • Recruit and train staff for House Family Services coverage as needed
  • Ensure staff have effective and strategic input in regards to performance plans and evaluations
  • Assisting House volunteers, as needed
  • Work effectively and collaboratively with all other departments

Required Skills and Qualifications:

  • Passion for Ronald McDonald House Charities Manitoba's mission
  • Knowledge of non-profit sector
  • Knowledge of pediatric health and family centered care an asset
  • Knowledge of legislation on employment standards, occupational health and safely, and human rights
  • Highly proficient computer skills, including Word and Excel
  • Knowledge of client management system an asset
  • Excellent analytical and abstract reasoning skills
  • Strong interpersonal and organizational skills, ability to work independently and as part of a team
  • Attention to detail
  • Positive attitude coupled with care and compassion

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