Service Advisor
1 week ago
We are seeking a highly skilled and customer-focused Service Advisor to join our team at The 401 Group of Companies. As a Service Advisor, you will play a critical role in ensuring exceptional customer service and experience for our clients.
Key Responsibilities- Customer Service: Provide top-notch customer service to resolve vehicle concerns, determine repair timelines, and communicate with technicians to ensure accurate repair descriptions and work order creation.
- Service Coordination: Work with customers to clarify vehicle symptoms, conduct inspections, and verify warranty and service contract coverage.
- Estimating and Repair Orders: Develop estimates by costing materials, supplies, and labor, and prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Customer Communication: Maintain customer rapport by explaining estimates and expected return of vehicle, obtaining customer approval of estimates, and answering questions and concerns.
- Record Keeping: Maintain accurate records by recording problems and corrective actions planned.
- Customer Service Skills: Excellent customer service skills with the ability to resolve customer concerns in a professional and courteous manner.
- Experience: Minimum - years of experience in a customer service role, with auto experience considered an asset.
- Education: High school diploma or equivalent required.
- License: Valid G Driver's License required.
- Availability: Ability to work flexible hours within our business hours, including Saturdays.
- Competitive Compensation: Competitive hourly rate.
- Opportunities for Growth: Opportunities for career path planning, growth, and advancement from within.
- Benefits: Health & wellness benefit enrollment opportunities.
- Perks: Employee pricing on parts, service, and at the Blackshop Restaurant and Wine Bar.
- Recognition: Recognition as a valued member of our team.
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Service Advisor
2 days ago
Peterborough, Ontario, Canada The 401 Group of Companies Full time{"h1": "Junior Service Advisor Job Description", "p": "At The 401 Group of Companies, we're seeking a talented Junior Service Advisor to join our team. As a key member of our service department, you'll play a crucial role in delivering exceptional customer experiences and ensuring the highest level of service quality.Responsibilities:","ul": [{"li": "Assess...
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Service Advisor
2 days ago
Peterborough, Ontario, Canada The 401 Group of Companies Full time{"h1": "Junior Service Advisor Job Description", "p": "At The 401 Group of Companies, we're seeking a talented Junior Service Advisor to join our team. As a key member of our service department, you'll play a crucial role in delivering exceptional customer experiences and ensuring the highest level of service quality.Responsibilities:","ul": [{"li": "Assess...
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Service Advisor
5 days ago
Peterborough, Ontario, Canada The 401 Group of Companies Full timeJob SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at The 401 Group of Companies. As a Service Advisor, you will play a critical role in ensuring exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Service: Provide top-notch customer service to resolve vehicle concerns,...
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Service Advisor
5 days ago
Peterborough, Ontario, Canada The 401 Group of Companies Full timeJob SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at The 401 Group of Companies. As a Service Advisor, you will play a critical role in ensuring exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Service: Provide top-notch customer service to resolve vehicle concerns,...
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