Executive Director of User Support Services

2 months ago

Halifax, Nova Scotia, Canada Government of Nova Scotia Full time
About the Role

We are seeking a highly skilled and experienced Executive Director of User Support Services to join our team at the Government of Nova Scotia. As a key member of our senior leadership team, you will be responsible for leading the development and implementation of a digitally enabled service strategy and roadmap that focuses on public servants' user needs.

Key Responsibilities
  • Develop and Lead Service Strategy: Lead the development of a service strategy and roadmap that focuses on public servants' user needs.
  • IT Support Services: Shape the future of province-wide IT support services, including strategic oversight for desktop support and service desk operations across healthcare and all other government departments.
  • Innovative Initiatives: Lead initiatives to transform users' IT support experiences within hospitals and government entities, ensuring service quality and operational efficiency.
  • Collaboration: Collaborate with leaders across all sectors of government to align IT support services with sector needs and strategic objectives.
  • Service Desk Improvements: Champion improvements for our service desk, enhancing responsiveness, user satisfaction, and support for all government employees.
Requirements
  • Leadership Experience: Extensive experience in IT support management or technology leadership roles.
  • Strategic and Operational Planning: Strong skills in strategic planning and operational execution.
  • Technical Expertise: In-depth knowledge of digital communication services, IT infrastructure, and cybersecurity.
  • Stakeholder Management: Exceptional skills in managing relationships with internal and external stakeholders.
  • Problem-Solving Abilities: Proven ability to solve complex problems and make data-driven decisions.
What We Offer
  • Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.
  • Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement.
  • Generous Time Off: Enjoy all national/civic holidays, 18 sick days, and family leave provisions.
  • Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules.
  • Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance.
  • Support in Times of Need: Receive short- and long-term disability assistance when required.
  • Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments.
  • Growth & Development: Open doors to professional growth within the department and beyond.
  • Lifelong Learning: Continuously expand your knowledge and skills through training and development programs.
  • Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact.

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