Executive Director of User Support Svcs

2 months ago


Halifax, Nova Scotia, Canada Government of Nova Scotia Full time
About the Role

We are seeking a highly skilled and experienced Executive Director to lead our User Support Services team. As a key member of our senior leadership team, you will be responsible for delivering seamless digital experiences across the entire spectrum of government services.

Key Responsibilities
  • Develop and lead service strategy to focus on public servants' user needs.
  • Shape the future of province-wide IT support services, including strategic oversight for desktop support and service desk operations.
  • Lead initiatives to transform users' IT support experiences within hospitals and government entities, ensuring service quality and operational efficiency.
  • Collaborate with leaders across all sectors of government to align IT support services with sector needs and strategic objectives.
  • Champion improvements for our service desk, enhancing responsiveness, user satisfaction, and support for all government employees.
About the Department

The Department of Cyber Security and Digital Solutions (CSDS) is the guiding force behind digital transformation within the Government of Nova Scotia. We support government departments and partners in their digital transformation journeys, navigating the complexities of digital transformation and modernizing outdated systems and ways of working.

What We Offer
  • A fulfilling work environment with numerous benefits and opportunities.
  • A 35-hour work week to maintain a healthy work-life balance.
  • A defined benefits pension plan for a stable retirement.
  • All national/civic holidays, 18 sick days, and family leave provisions.
  • Flexible work arrangements to accommodate your needs.
  • Employee and Family Assistance Programs for resources and guidance.
  • Short- and long-term disability assistance when required.
  • Cross-sector collaboration and the power of engaging with various government departments.
  • Professional growth and development opportunities within the department and beyond.
  • Lifelong learning through training and development programs.


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